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Extra Space Storage
- Self Storage
- Gilbert, AZ
About this business
Location details
18612 S Lindsay Rd, Gilbert, AZ, 85297, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
So far so good....I've actually have been really happy with my experience so far. My wife booked the space online and a few hours a later I received a call from the manager (I assume) to finalize and pay for the unit. Unfortunately, I don't remember her name but she was super nice and very helpful. The unit was clean and ready for me to start moving stuff in. In addition, the entire facility is kept pretty clean, tidy, and air conditioned. There are carts available at every door to help with moving. Overall, a great... read more
Not sure I understand business model here. Bring in people with 3-6 month discount rate. Raise rates to market price while still offering original discounted rate to new clients. Asking for a price between the discounted rate and the market price and basically told to get out. Thank you for the loyalty after a year and a half. I will take Business literally down the street.
We have been using this storage now for 4 years. While it started out great our fees have increased by over 100% since Extra Space took over. I called about this most recent increase (made 5 calls) and it wasn't until I blocked my number that I actually got to speak to someone. Its too bad as the facilities are really nice but they are definitely money hungry! Also beware of the scams that if they will not prorate if you move out 1/2 way through the month.
I have been a good paying customer for approx 6 years. Raised my rent from -200 to 400 / month . Included in that rent is to be provided 110v power to keep batteries charged . This power has been very unreliable in one section ( new one) and new manager ( been there -6 months) seems indifferent and when speaking with him, disrespectful to his customer (me). I remain a tenant for now due to convenience near my home but I certainly would not recommend this place primarily due to the condescending attitude of this manager. ... read more
Location at 18612 S. Lindsey Rd in Gilbert Az is TERRIBLE! The gate is always broken and they just leave a note on the keypad to call a 1-800 number. Imagine pulling a 35 foot trailer into a parking lot off a busy street only to find out the gate will not open and you have to back out on to the major street to go to a different gate and hope it works. They raised my rent $100.00 after about 3 months citing "current market conditions." When I went in to question this the employee said I had an introductory offer that is nowhe... read more
Business response:
Hi Jason, we appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the gate. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Move out now!!!! If I could give them negative stars I would. The gate is broken and so they just leave it wide open 24/7. My trailer was stolen off the lot at 2:00am when the gates are supposed to be locked down (even to residents). They didn't even notice it was stolen and it took for another resident to come in looking for their trailer (which was also stolen) 4 days after the theft for them to realize that not one but TWO trailers were stolen in one night. I had a coupler lock and tongue lock and the thief cut both off. ... read more
DO NOT use this place for RV/trailer storage. 2 trailers stolen in one night. Extra space did not even care. Theft occurred on a Tuesday at 230am and owners not even notified until 1 owner questioned where their trailer was on Saturday while at the storage facility. Gates are continuously broken. Facility is supposed to be a secured storage and is not. They don't even check their cameras! Find a more reputable storage place!
Business response:
Hi Danielle, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Gate has been broke for a long time. While they wait for it to be repaired they leave it wide open. Apparently they never check their own lot as 2 trailers were stolen in 1 night and it took until we came this weekend 4 days later for anyone to notice. If you have anything parked there, you better go check. They assume no responsibility for the loss.
Leave this place now. Ever since Extra storage took over, they have charged fees to their customers, and now have raised their rates a second time in less than a year to $342 per month for a large space. Absolutely atrocious robbery, but why? Because they know there's not alot of RV storage in the area. Will be leaving as soon as I can find a new space. Do not support this sort of greed.
Business response:
Hi Steve, thank you for the review. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 720 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.