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Extra Space Storage
- Self Storage
- Albuquerque, NM
About this business
Location details
4909 Juan Tabo Blvd NE, Albuquerque, NM, 87111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
The one on Juan Tabo is very clean. The staff are professional and courteous.
Business response:
We are delighted to hear about your positive experience! Thanks for noting our clean facility and professional staff.
Green Chile Stew represents this company with a gold standard, he went all out to make sure all my questions were answered, just great customer service hand down , thank you to all the staff Stew Ill be looking forward to hearing from you and doi more business in the future.. thank you
Business response:
Thank you for your kind words, Ross. We are grateful for your feedback and look forward to serving you again in the future.
If I could select ZERO STARS that is what my rating would be. Not only to they get you in on a cheap rate and then almost immediately double your rent, they are also mouse infested. I had all of my personal belongings stored at this location while I went through some difficulties in my life, and when I was finally at a place where I could go and retrieve them, I discovered my entire unit was mouse infested. Mouse poop, pee, two dead mice, and ruined items galore. I have never seen so much mouse poop/pee all over things in my... read more
Business response:
We apologize for falling short of your expectations. Please contact us at (505) 420-6999 to discuss your concerns further.
BEWARE the bait and switch - Extra Space Storage is a master! Get a storage unit and three months later they DOUBLE the rent. Shame on them!!!
Business response:
Thank you for leaving us a rating, Leslie. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Black mold every where gross
Business response:
Hi Tabby, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Please give us a call at 888-storage if anything comes up!
Very unsecure the worker broke into my storage n was stealing my stuff caught it all on hidden cam DO NOT CME HERE DRUG ADDICTS PALACE FRFR
This place is nasty rodents and pest cockroaches don't come here unless u want an infestation at your new dwelling
I hope all y'all realize all they do is post a good reviews on here they do not post the ones that are bad because that would be a bad look for them but really these people are terrible I wouldn't right here if I were you
Business response:
Hi Andrew, thank you for leaving a review. We are sorry you didn't have a 5 star experience with Extra Space Storage. Please stop by the office or give us a call at 888-storage so we can make it right.
These people are absolute joke they robbed me up for my cash and they are very unsecure I went through contactless rental and they never even took my ID how do they even know it's me then when I told them I didn't want to rent there because I couldn't find the unit that they sent me to which they never gave me any map to or directed me to or showed me in any professional way ever I was unable to find it and nonetheless and called them to cancel and they tried to talk me into not canceling and when I disagreed they went ahead... read more
Business response:
We really appreciate you taking the time to share your feedback, Tabitha. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 361 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.