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Extra Space Storage
- Self Storage
- Santee, CA
About this business
Location details
10835 Woodside Ave, Santee, CA, 92071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
these guys are amazing Zack is really helpful, their facility is always clean and always staff is friendly and always available during office hours! I highly recommend this place for storage
Business response:
Hi Dom, thanks for your review. We are happy to know Zack was helpful and friendly. As always, give us a call at 888-storage if you need anything.
Great service and nice clean facility. Looks very safe and secure. Zach was very helpful and explained everything thoroughly.
Business response:
Thank you for the kind words, Bradley! We're committed to providing excellent customer service. Providing renters with clean and secure facilities is our top priority. We're glad Zach was very helpful and explained everything thoroughly. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!
I have had an amazing experience at Extra Space Storage. I am grateful to there professional staff for all there help. I highly recommend them.
Business response:
Hi Edward, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. If you need anything, do not hesitate to reach out at 888-storage.
I've had a storage space there sense 2006,never had any problems.Stopped by to get a few item's on 9-29. Had a problem with my lock,key wouldn't turn.Got a hold of Zach the manager, he helped me out with the lock.The place has changed hand's,they sent out a notice about a rent increase some month's back.It was a large increase.I talked to him about it,i told him i wasn't happy about the large increase.He told me he would talk to his boss about it,i got an e mail back about 2 hour's latter telling me about a nice decrease, ... read more
I stopped by Extra Space Storage earlier today to pick up a few items from my storage space. I dropped by the office and had the pleasure of meeting Cesi. She helped me with a couple administrative items, and she was great. She provided outstanding assistance and customer service. It was refreshing to deal with Cesi. What a great Extra Space Storage representative. THANKS!!!!!!!!!!!!!
Business response:
Hi A G, thank you for your review. We're glad Cesi helped you with a couple of administrative items and provided outstanding assistance and customer service. As always, give us a call at 888-storage if you need anything.
Large Rent increase after only 2 months. Will be moving to a cleaner, better location.
Business response:
Thank you for leaving us a rating, Becki. We're sorry to hear that you're unsatisfied with your monthly rate. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
I started rent on a 10x15 unit the end of December 2022. Rent was $223. They have raised my rent twice in less than a year and rent is now $396.20. Moving items from one location to another is so difficult and they know it. Very disappointed in this storage company and will be moving my things out before mid December More than 60% increase
Business response:
We're sorry to hear this, Michelle. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Bait and switch. Gave us a deal and after 3 months they raised the price 60%. Looking for a new spot.
Business response:
Hi Debbie, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Don't hesitate to reach out at 888-STORAGE if you need anything!
I tried to revise my original review from a year ago but couldn't figure it out so I decided to write a new one. My original review was outstanding but my experience drastically changed about six weeks after moving my stuff in. They raised my rate 20%! They know once you move your stuff in you're not going to move it out again so quickly. Now a year later they raised it again, and not just a little bit. In one years time I'm paying over $100 more than when I moved my stuff in. I guess they figure they can price gouge a si... read more
Business response:
Your feedback is very important to our team, Tera. We're sorry to hear you're unhappy with your experience. To give you some background here, our system will assess your rate to see if you are at or close to market value on your unit. Occasionally after this process, you will get a rate increase to bring you closer to market value. Your business is important to us, and we'd like to speak with you about your rental rate. Please call us at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 261 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.