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Extra Space Storage
- Self Storage
- Ontario, CA
About this business
Location details
1215 E Airport Dr, Ontario, CA, 91761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
RecommendedTiffay was the assistant manager the day I came by. She welcomed me, then helped me find where my unit was and checked to make certain the lock would work; But there was a malfunction. She took the time to look for another nearby unit, and transferred me to that one, as well as obtaining a new gate entry code for me. She went above and beyond in her pursuit of excellent customer service. I feel that she can train others to do as well as she does her job, she would be an ideal candidate for the next open managerial spot. Sin... read more
Business response:
We deeply cherish your kind words and are thrilled to hear about your positive experience with Tiffay. Her dedication to providing excellent customer service, especially in resolving the lock malfunction and finding you a suitable alternative unit, truly exemplifies our commitment to our customers. We greatly appreciate you taking the time to share your feedback with us. It's wonderful to know that Tiffay's efforts made such a positive impact on your experience at our facility. Thank you for your valuable input and for choos... read more
Recommended100% recommend this place, great attention by Jeff 10 stars!
Business response:
Thanks for the positive feedback, Mario! Your review is appreciated. We're glad you had a great experience with Jeff at Extra Space Storage.
RecommendedService is really good girl in the office was really helpful and kid
Business response:
We are delighted to hear that you found our service really good and the girl in the office was helpful. Thank you for sharing your experience!
RecommendedLuis the store manager has outstanding customer service! He is very helpful and explains everything thoroughly. Thank you again Luis!
Business response:
Thank you, Allie! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (909) 988-5998 if anything comes up!
RecommendedAmazing staff, Luis was so helpful in finding the right storage for us. He was a joy to speak to!
Business response:
Thank you for the kind words, Lala. We're glad Luis was able to help you find the best-size unit for your needs! Our team is here to serve you, so give us a call at (909) 988-5998 if you need any future assistance.
RecommendedAttendant to winning a storage auction, I dealt with Ashley and Luis, who mitigated what could have been a very aggravating experience and displayed the utmost patience and empathy while doing so. I truly appreciate that Extra Space Storage has such good people in its employ and will not hesitate to do business with them again in the future.
Business response:
Thanks for the awesome feedback, Dean! We work hard to meet the expectations of our customers, and we're happy to hear Ashley and Luis hit the mark for you! We are happy to know they were patient, empathetic, and able to provide you with a positive experience. Don't hesitate to stop by the office or contact us at (909) 988-5998 if you need anything.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 321 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.