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Extra Space Storage
- Self Storage
- New Braunfels, TX
About this business
Location details
2517 IH-35 S, New Braunfels, TX, 78130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
We lost our key and the representative helped us drill through the lock and get all our stuff! Very nice lady, and they refunded the lock we bought since we were gonna move out and then helped us end our rental by the deadline so we didn't have to pay an extra month!
Business response:
We're ecstatic to hear about your positive experience with us! Thank you for sharing your feedback.
Super great service and really clean! Appreciate their help! Affordable and secure. Thanks!
Business response:
We're pleased to hear you had a great experience with us! Thank you for your feedback.
Melissa with Extra Space Storage in New Braunfels Texas is very helpful and kind. She is easy to talk with and gives detail to customer service. The storage unit was easily accessible online to set up initially and pay for monthly. Every time I entered the space it was well lit and clean. Moving trolleys were always made available as well as an elevator to attain non ground level units.
Business response:
Hi Sondra, thank you for your review. We're glad Melissa is very helpful and kind and is easy to talk with. We pride ourselves on keeping our storage facility clean and well lit and are thrilled to hear your experience reflects that! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.
I've been dealing with this storage since 2022 and let me TELL YOU each individual that I've encountered from Ileana Who got promoted which is very deserving because she's one of the most POSITIVE PEOPLE IVE EVER MET. I had a domestic situation going on which lead me to having to put all that I have into storage and this place has been very accommodating when it came to helping me out EVERY TIME I thought once Ileana had left the store to go manage another far away I thought that the service wouldn't be the same, But NOPE t... read more
Business response:
Hi Tree, thanks for the great rating! We are thrilled to know our team has been positive and accommodating to work with. We think Ileana, Morris, and Nicki are great too! We appreciate your feedback. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
I can't say enough good things about the people who work here and also about the facility itself. The level of kindness, efficiency, skill and can-do-ness is out of this world. the facility is spotless. The communication and ease of getting everything set up is amazing. I don't know how they do it, or why it's so great but it's like going back in time to when customer service really mattered. i would give them 10 stars if I could!
Angie was very helpful from start to finish. The facility is safe and clean. Easy access in and out. This is a great location.
Business response:
Hi Emily, thank you for your review. We're glad Angie was very helpful from start to finish. Providing renters with clean and secure facilities is our top priority. Stop by our office if you need assistance or have any questions.
***DO NOT RECOMMEND USING EXTRA SPACE STORAGE!!!*** (2517 S IH-35 New Braunfels, TX) if you have valuable items stored with them GO CHECK on your unit because somebody broke in into ours and stole about 5k worth of items....All of my husband work equipment/tools, new baby toys, baby clothes, a guitar, my husband gaming console, and 6 bins. My husband called the police and filed a report, but the office was closed. The crazy thing is that there was no visible forcible entry or broken lock, so our only guess is that somehow t... read more
By far the worse storage. they change our price from $80 to over $160. when called they said it was part of our lease agreement? We never even got notified about the change in price! IF YOU WANT TO BE BLINDSIDED BY PRICES THEN THIS IS YOUR PLACE! I recommend finding another spot that will hold to their word on pricing.
they raise the rates within two months of moving in, they lure you in and then get you. i understand when it happens after one year but after two months is uncalled for. just very poor customer service.
Business response:
Your feedback is very important to our team, Larry. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at (830) 800-0230.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 428 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.