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Extra Space Storage
- Self Storage
- St Charles, MO
About this business
Location details
2311 1st Capitol Dr, St Charles, MO, 63301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedVery clean, and Josh the manager is so helpful and answers all questions , looking forward to storing our stuff there.
Business response:
Thank you for the kind feedback, Barbara. We're glad Josh was helpful, informative, and great at keeping our property clean! Our team is here to serve you, so give us a call at (636) 204-5355 if you need any future assistance.
Had a terrible experience with this place. First they advertised “$85 dollars a month” for my unit then I got in there signed up and then they told me it was 130 with insurance that was “mandatory”. I wasn’t happy with that but was going to keep my unit because I didn’t wanna mess with moving everything out. Then not even 3 months later they jacked the prices up to $220 a month. So it went from “$85” to $220 in 3 months. Type of company that will get you to move all your stuff in the jack the prices up thinking you won’t mov... read more
Business response:
Hi Jake, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
I have had my 5x5 unit for only 4 months and I was informed of a price increase. I called and asked will the storage price continue to increase every 4 months? Baiting and switching rates is very disappointing.
Business response:
Thank you for leaving us your feedback, Kristy. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (636) 204-5355 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 284 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.