Extra Space Storage

Tony N. 

on Yelp

8 months ago

Inconsistent pricing and misleading staff here has left a poor taste in my mouth. Been here not even a year and feel like my rate has changed 3 times now. Staff can't give me honest answers on why or even a resolution to help my finances when this storage was in the budget at the start and now is basically another car payment. Oh and we got plenty of homeless sleeping in units / on site so that's awesome. Donating a lot of stuff to charity and just gonna make room in my garage since this "good deal" has become a big nightma... read more

Alexandra M. 

on Yelp

a year ago

The fire at Extra Space Storage Manchester Ave. in LA (referenced by Maxx D. below) triggered the sprinkler system that poured water through the facility and caused extensive damage to the building and many stored belongings. The only way to check one's unit was by booking a half-hour appointment online. My husband waited more than FIVE HOURS at the facility to be accompanied by Serve-Pro disaster management employees who would determine if our stored items needed to be trashed (immediately), removed (immediately), or if the... read more

Maxx D. 

on Yelp

a year ago

so apparently there was a fire on the 5th floor. my stuff is on the 1st floor but i was denied access to my unit and was told that i won't be able to go into my unit until friday at the earliest. i found all of this information out when i arrived at the property. i received no phone call, no text, no email in any of my inboxes, nothing. leaving yelp reviews is pointless because nothing ever changes. people just do what they want; but is a little decency and flexibility too much to ask? i'm a musician and i needed access to m... read more

Sarah O. 

on Yelp

2 years ago

Went to drop off my stuff for the first time after office hours. The instruction was vague and I was only told to use a code to get in, which I was able to. But what they didn't tell me was that I needed a code to use the elevator to go to my unit. I found a keypad located kind of a little far from the elevator doors. I put my code, got in the elevator, but it wasn't going to my floor and stay on the 1st floor. I called the after hour operator and he told me he had no idea how each facility functions and he couldn't help. I ... read more

Lindsey S. 

on Yelp

3 years ago

Business hours are until 10 pm (the day I went) and they tweaked the hours and it was an extreme inconvenience. The gate broke down and when I arrived to move out of the unit at 5:30 they told me they close early at 6 becuase of this. I had to hustle to get everything out in 30 minutes. I had someone come to help and they started closing the gate and I asked them to keep it open and they asked how long they would be and looked like I was inconveniencing them. The facilities are clean but the employees here can make up clos... read more