Extra Space Storage

Paul P. 

on Yelp

a month ago

I would suggest checking online for current deals. I was on the first floor thinking that was important but really any floor works. Up to you. The staff has been helpful and the enclosed bay has now been fixed so one way in and one way out. Perfect for foul weather. 

Reginald G. 

on Yelp

7 months ago

While I have not rented at this facility, my rating is reflective of the excellent communication and customer service I received from Sierra! I'm moving my items from another facility, so I wanted to check them out and see what they offer. After submitting an inquiry, Sierra promptly left a voicemail offering her assistance with selecting an appropriate unit for me. I stopped by after work to speak with her and see the facility. After assessing my needs, she advised me that their facility might not be the best fit. Rathe... read more

Cristi T. 

on Yelp

a year ago

Great customer service ROBYNNE was beyond helpful and made our storage easy! Clean anf easy access 

Cheryl B. 

on Yelp

a year ago

So far so good! -Finding this place was easy and it has very competitive pricing. -Convenient location, easy off the 580. -Renting was simple. The employee was very helpful and friendly. -Getting into our new unit was extremely easy, no need to go to the office as the employee set it up for us before we arrived, sent us instructions and we were able to just start loading up the unit. -Their carts for use are very helpful and work well. -Facility is very clean. 

Julieann A. 

on Yelp

2 years ago

Service was so professional and employee is super helpful, joyful, and very patient. Thank you! 

Celeste S. 

on Yelp

2 years ago

My husband lost his job and we had to move from Reno to Texas. We hired movers which turned out not to be a good choice. They stored our belongings at Extra Space Storage in Reno. Long story short Reno PD had to get involved. Dani and Michelle were so awesome. The facility is very nice and clean. If you store your belongs at Extra Space storage, just know your things are safe. Dani and Michelle went out of there way to help us in a bad situation. They deserve 10 stars. 

Maritza A. 

on Yelp

3 months ago

They did not honor the rate even after calling and speaking with them. It was a messy series of calls, and I am extremely disappointed. The facility here is dirty, and the door does not work about half of the time as well. I would recommend going else where 

Mao O. 

on Yelp

a year ago

If I could give no stars, I would. I rented a unit and moved in. 2 days later, the keypad to entered stopped working and stayed in disrepair for weeks. Sometimes I couldn't get to my unit because of what appeared to be some kind of mailing operation which took up the entire entrance way. Then the elevator didn't work a couple of times. One day they closed the entire 3rd floor and I couldn't access my unit. THEN, they charged me a late free of nearly 30% of my rental fee because they didn't automatically draft payment from ... read more

Jane S. 

on Yelp

a year ago

The facility was very clean when we moved in a year ago, but has gone downhill significantly since then. About a month after moving in, our rental rate was increased...a total bait and switch...waiting at least a year for an increase is much more sensible. The elevator is not functioning, so we are unable to gain access to our storage unit...and there is not an after hours emergency phone number. The keypad to gain entrance through the front rollup door is consistently not functioning, and entering/exiting through the back r... read more