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Extra Space Storage
- Self Storage
- Reseda, CA
About this business
Location details
6836 Canby Ave, Reseda, CA, 91335, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
This is a nice gated storage place in Reseda. All the storages are drive up access which means you can drive your car directly to your storage and load/unload. This is a tremendous time saver so you don't have to walk into any buildings or use any elevators. The office manager Sean is really nice, helpful and accommodating. I signed up online for a small storage, but when I got there, I decided to take advantage of an online special and switched to a larger storage. Sean made that happen within minutes and showed me sever... read more
Business response:
Hi Tony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sean . We're always here to help with any of your storage needs at customerservice@extraspace.com.
Paid for a unit on Saturday, arrived with a loaded vehicle and hired movers the next day and the gate code didn't work. No response when we left a message and we waited for over an hour. Never heard a response all day long!!!! Curious to see if this company is ever going to respond to our numerous voice mails? How does a reputable business not respond to a client by text or phone in 2024? Shame on Extra Space Storage!!!
Business response:
We are sorry to hear about your experience. Please contact us at (818) 921-3300 to address this issue.
We called to get (2) 10x30 units but all they had was (2) 10x20s available. Susan told me she would put them on hold while we decide if we could condense our belongings into the smaller units. We drove to our current storage and figured with proper organization we could make it happen. So we headed over to rent the 2 units. To our surprise they said the units we had put on hold had been rented. We told them we had called and put them on hold but they said it's first come first serve. BEWARE of this shady business! I wouldn't... read more
Business response:
Hi Jeff, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we will work to use this feedback to better serve our customers in the future. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 293 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.