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Extra Space Storage
- Self Storage
- Riverside, CA
About this business
Location details
3111 3rd St, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
Staff is friendly and provided great customer service. I asked a lot of questions and they were happy to answer them all
Business response:
We are excited to hear that our staff provided great customer service. Thank you for your feedback.
Staff is very kind. The clerk at the front desk, Andrea was very helpful, and I'm glad that she was there to escort me to/ from my unit after I had some trouble. She knew exactly how to handle a stressful situation, and she made me feel safe. I'm happy as a customer here as long as people like her are working there
Business response:
We're delighted to hear that Andrea was very helpful during your visit. Thank you for your review.
We rented a space at Extra Space Storage today in Riverside. It was great! The service was excellent! I talked with Brandon on the phone first. He set up everything in advance for me. He was very helpful and kind. After we got there, Andrea helped us. She was also very kind, professional, and helpful. We were in and out in no time. Andrea was very patient. She walked us through everything, answered more questions, and assisted us very quickly, even thou the office was busy. The facilities are very clean, with easy access,... read more
Business response:
Hi Monica, thanks for your review. We are happy to hear Brandon and Andrea were helpful and professional to work with. Please stop by the office or reach out to us at 888-storage if you have any questions!
Staff was very helpful! I forgot my key at home while moving some items here. They allowed me to temporarily store all of the items in an empty unit while I went back home to pick up the key to my unit. 10/10 service.
Business response:
Thank you for the review, Joey! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! As always, we're here to help at 888-storage whenever you need us.
I walk in Awesome lady jodi help with all my questions thank you for your help we got are storage thank you again
Business response:
Hi Erica, thanks so much for your review! We are thrilled to hear your experience with Jodi was positive and are always here to help with your storage needs! Give us a call at (951) 346-2100 or stop by the office if you need anything!
Service at this facility was great! We looked for storage for a few month's, too many hidden fees or extra charges ... until this one shoot out to "Sheyla" for her helpful information and her helping us find something at our price range $$ with no funny business..! Thanks for all your help..!
Business response:
Hi Ji, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sheyla. Let us know if you need any future assistance by stopping by the office or calling us at 888-STORAGE!
Stay far away from this facility!! I had two separate break-ins a year apart, and they never repaired the area where the thieves gained entry. Apparently there were homeless gaining entry to the facility and staying after hours, and the facility did nothing about it. They refused to take responsibility so I'm left no choice but to contact an attorney.
The manager there, Julio, is EXTREMELY unprofessional. I booked and PAID for my storage unit online. He called to confirm everything was complete. He then mentioned that the storage access ended at 8pm instead of 10pm, like all the other Extra Spaces, which I have multiple units at. I then asked how long is the grace period if one was to accidentally go over the time? Eg. Closing up your unit and you realize you're might roll out at 8:02pm, nothing insane. He proceeded to tell me that he would say your name over some loud sp... read more
This place will double your rent with no notice! I rented a 10x10 storage unit in Oct '24 for $100/mo. In March '25, they DOUBLED my rent and did not tell me. I was charged $204 and I found out through my bank statement. I called thinking it was an obvious mistake. And that's when they claimed they mailed me a notice - I *never* received anything. I had to fight with them to get a refund for the difference of the additional cost. Julio and Lauren are scam artists. They will reel you in with a "special" only to turn around... read more
Business response:
Thank you for sharing your concerns. We're concerned to hear about your experience and would like to address this matter. Please feel free to contact us at (951) 346-2100.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.5 star rating with 456 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.