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Extra Space Storage

4.6

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Location details

1714 E Parmer Ln, Austin, TX, 78754, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.6497 reviews
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Aldo G.'s profile image
Aldo G. 
rating
a year ago

great customer experience definitely recommend this location manager is very friendly and knowledgeable 

Business response:

We're absolutely thrilled to hear about your great customer experience at Extra Space Storage. Thank you for sharing your positive feedback! 

Enrique C.'s profile image
Enrique C. 
rating
a year ago

Super friendly and professional staff, made the process really easy. The staff quickly addressed all of questions. 

Business response:

Hi Enrique, thank you for your review! We are happy to hear you were met with a friendly and professional team. Call us at 888-storage if there is anything else we can do to assist you! 

Mandee N.'s profile image
Mandee N. 
rating
3 weeks ago

Absolutely disgusting and infuriating experience. Do NOT rent here. My original unit was infested with rats -- droppings, urine, and filth everywhere. My property was destroyed: boxes chewed through, rugs and belongings soaked in rat urine and feces, and I had to throw so much away. After months of dealing with this, I moved to a new unit just three days ago, only to catch another rat inside. There isn't even a trash bin available to dispose of the rat that got caught in the trap. It's unbelievable that a facility charging... read more

Business response:

Apologies for any inconvenience. This unsanitary situation is unacceptable. Please contact us at (512) 284-9077 for immediate resolution. 

Twanda D.'s profile image
Twanda D. 
rating
2 months ago

I stored with them for more than a year. Yes, the prices kept going up much like others have complained. Finally moved into my place and was able to downsize units. As I was unpacking my new place did I realized things were "missing" - things like my office trash can, my Crate & Barrel every day glasses. Lots of small things and some large items - i.e. a shoe shining kit, utensils, shoes, ZWILLING Vacuum starter Set, brand new camping gear! I kept a list of things stolen. When I called and spoke with Tanner. he blamed t... read more

Heb P.'s profile image
Heb P. 
rating
7 months ago

Terrible experience. They've now quadrupled the rent over the course of one year. Roped me in with $76/mo... and just received a notice that I am now going to be paying $300... due to a "market adjustment "... when a 1bedroom apartment in Austin has dropped significantly since COVID to around $900-1100 a month. They are scammers! 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.6 star rating with 497 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.