Extra Space Storage

Name: Extra Space Storage
Address: 3801 Broadway Pl, Los Angeles, CA, 90037, US
Telephone: (323) 815-8886
Rating: 4.7

4.7

Self Storage
Los Angeles, CA

About this business

Consumer Services Self Storage

Location details

3801 Broadway Pl, Los Angeles, CA, 90037, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:00 p.m.
Tue	08:00 a.m. to 7:00 p.m.
Wed	08:00 a.m. to 7:00 p.m.
Thu	08:00 a.m. to 7:00 p.m.
Fri	08:00 a.m. to 7:00 p.m.
Sat	08:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 4:00 p.m.

4.7517 reviews

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mateo j.

3 years ago

Marisol was amazing. She kindly toured the unit i sizes I was interested in. Very thorough and clear on the rules and info we need to. I enjoyed her concise words were comprehensive. It made me want to secure a space with this location.

Business response:

Hi Mateo, thanks so much for your review! We are thrilled to hear your experience with Marisol was positive and are always here to help with your storage needs! Give us a call at (323) 815-8886 or stop by the office if you need anything!

Rocio S.

3 years ago

Great service The manager there us very helpful. I like how they make sure to keep the property clean. Thank you for everything Keep up the good work

Business response:

Thanks for the awesome review, Rocio! We know our customers value clean facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (323) 815-8886 if you need anything.

T V.

4 years ago

These guys made it so simple and easy to move in. It's so clean here, the manager is so accommodating and there are tons of free dollies to use to bring your stuff from your truck to the unit. No giving them an ID, no strange employees, a light inside the unit!! you get much more than you pay for here. 5/5 thanks guys!

Rebeca U.

5 years ago

This is my first storage rental but I love the place. The staff is great, very nice and professional! My first day I asked to see the 5x5 and they had no problem showing me the space. From there I decided to come back and rent a storage. The parking lot is also great you can park close to the entrance and unload all your stuff into one of their flat beds/dolly. Lastly this facility is climate controlled!

Business response:

Hi Rebeca, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Don't hesitate to reach out if you need anything!

Metris C.

5 years ago

I really like this storage place. The staff is very friendly and nice. The place is clean and well lit. Huge covered parking area. I love everything about this storage place.

Chantell P.

5 years ago

Similar to many people, covid has changed my moving plans, so I needed temporary storage. I got a 5 x 5 unit and it's very roomy! The facility is also very clean right now since it's new and many spaces are still empty. Reserving a space was easy - I just did it online, was contacted by the location manager, and just finished setting up the agreement on my move-in day (only took 15 mins since the call took care of the info intake). Marisela and Matt were very friendly and helpful which made the process easy and convenient! W... read more

Business response:

Thank you for the review, Chantell! We pride ourselves on having a friendly, accommodating staff so it's great that Marisela and Matt were able to assist you! We also make it a priority to provide clean, well-maintained facilities and we are glad you experienced that. It's important to us that you feel appreciated as our customer and we are here to help if anything comes up at 888-STORAGE.

Julie M.

2 days ago

Came on a sunday which they're supposed to be open from 10am-4pm i came at 12:30pm!!! to pick up stuff for our trip, it was not open so we went to a nearby location to see what they could do, they called their boss and didn't hear back from them, and he told us to come back and wait till someone comes to open it so we waited around it is 1:18 now and no one has came to open! we called all the storage units to get help to get someone to open it because we need our stuff asap. and to top it off online it shows as opened! and n... read more

Business response:

Please contact us at (323) 815-8886 to resolve this immediately.

Ria R.

6 months ago

VERY DECEIVING! While this storage facility gives the perception that it is safe and secure, it is NOT. At the end of July 2024 we put my son's things in storage. Only 3 days later his storage unit was broken into and almost everything was stolen. One of the selling points was that they walked through the facility multiple times a day and one was after close. We were not called until the next day. The staff said someone was seen on camera, with my son's belongings, getting on to the elevator. However, we were told the per... read more

Lauryn H.

8 months ago

I absolutely loved this facility when I first moved into the unit. The price was great, the units were clean (well, one of the workers mentioned to me that it was spotless because the CEO was coming that day so I'm not sure how it's typically kept) ... until one day, out of the blue, they almost tripled the price of my unit. I was enrolled in automatic payments, so when I noticed I got charged over $300 for my unit I was appalled. I called the customer service number and all they said was "prices are subject to change" and t... read more

Business response:

Hi Lauryn, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings.