Extra Space Storage

Jay M. 

on Yelp

2 weeks ago

I'm leaving this review because I feel customers deserve transparency. I rented a unit here and experienced severe water damage to my belongings due to water leaking from the unit's AC system. My items were soaked, damaged, and some developed mold. At the time, I was told the damaged items would be handled and that the situation would be taken care of. However, years later, I was surprised to learn there were negative notes on my account related to the situation, even though I was never contacted to clarify or explain what ... read more

Julie M. 

on Yelp

8 months ago

Came on a sunday which they're supposed to be open from 10am-4pm i came at 12:30pm!!! to pick up stuff for our trip, it was not open so we went to a nearby location to see what they could do, they called their boss and didn't hear back from them, and he told us to come back and wait till someone comes to open it so we waited around it is 1:18 now and no one has came to open! we called all the storage units to get help to get someone to open it because we need our stuff asap. and to top it off online it shows as opened! and n... read more

Ria R. 

on Yelp

a year ago

VERY DECEIVING! While this storage facility gives the perception that it is safe and secure, it is NOT. At the end of July 2024 we put my son's things in storage. Only 3 days later his storage unit was broken into and almost everything was stolen. One of the selling points was that they walked through the facility multiple times a day and one was after close. We were not called until the next day. The staff said someone was seen on camera, with my son's belongings, getting on to the elevator. However, we were told the per... read more

Lauryn H. 

on Yelp

a year ago

I absolutely loved this facility when I first moved into the unit. The price was great, the units were clean (well, one of the workers mentioned to me that it was spotless because the CEO was coming that day so I'm not sure how it's typically kept) ... until one day, out of the blue, they almost tripled the price of my unit. I was enrolled in automatic payments, so when I noticed I got charged over $300 for my unit I was appalled. I called the customer service number and all they said was "prices are subject to change" and t... read more

Richard N. 

on Yelp

2 years ago

They cut my lock and then raised my rent two weeks later. Bloody q-tips in my "new+clean" unit Edit: I called 5 times and after "validating" my phone number it rang twice and they hung up. Will you fix this? How am I supposed to get in touch with them? 

Darrel W. 

on Yelp

2 years ago

I liked the storage facility & what it offers. But when I was hospitalized & fell behind in my payment, I ("didn't have access to my phone or my family") & I wasn't able to contact them to let them know(" I was in a mental facility") & I would like to work out some kind of payment plan to keep my storage. That still hasn't happened. I've recently contacted them("since getting out the mental hospital "), but their understanding was zero. My only option was & still is to pay what I'm behind in full or my property will be auct... read more

Maia A. 

on Yelp

4 years ago

We arrived this morning to visit our storage space during open gate hours and the gate/storage unit is inaccessible due to the store not opening on time. About 15 people are current gathered outside along us 40 mins past when the gate is supposed to open, and several have had experiences with this happening before. This is my first month renting storage space with this location and the inconvenience of the already odd hours the gate is "supposed" to be open along with them being perpetually late and not open during the limit... read more

R. C. 

on Yelp

4 years ago

Signed up with Extra Space Storage 12/14/21 at a rate of $130/month. Learned today that the rate has increased to $210/month, which goes into effect in 30 days. After researching storage facilities and hiring movers to have the rate increase over 60% after only three months of using the service is frustrating to say the least. The staff at this location said they cannot do anything to help. Buyer beware.