Extra Space Storage

Misty S 

on BBB

9 months ago

Extremely Disappointed with Unfair Pricing Practices I have been a loyal customer of ******************** at ********************************************************************************************, but my recent experience has left me feeling undervalued and frustrated. My monthly rent for Unit 4049 was abruptly increased from $187 to $267a staggering 43% hikewithout the courtesy of a ***** day notice. After reaching out to express my concerns, I was offered a token adjustment to $239, which still feels unjust when iden... read more

Nancy D. 

on BBB

9 months ago

Extra Space Storage will rip you off right in front of your face. You sign up then 3 months later they are charging you more which includes their fees of mandatory insurance even if you are insured by homeowners and taxes and service which what is service. Locking people out because of raised rates without notice that people cant afford. Try to call corporate and the call goes back to employees that have no authority over rates. The corporate office hides behind their employees. The employees are great but raising rates afte... read more

Miss J. 

on BBB

9 months ago

****** ********* at the ********************************* was absolutely HORRIBLE; I never any correspondence such, Leases, Rates, Monthly Statements or policies; everything is verbal as she does what she wants to do with your account!Also, a customer is suppose to receive monthly text messages; I have not received a text message in 90 days; not to mention they were not consecutive in the past months from March - September Not to mention, **** called me with alarming information stating there is an Auction scheduled on Decem... read more

Jason D 

on BBB

9 months ago

Formal Complaint To Whom It May Concern,I am writing to formally complain about a serious incident that occurred at the Extra Space Storage facility located at **********************************************. On Wednesday, December 18, 2024, my storage unit, number 3313, was intentionally flooded, resulting in the total destruction of my personal belongings, including irreplaceable items such as textbooks, electronics, and clothing.I believe this punitive action was taken in direct violation of Section ********, Florida Statu... read more

Mario S 

on BBB

10 months ago

I think this storage place is horrible It doesn't get. Any worse over 900 complaints how are you allowed to be in business or have a A rating? I have no idea I give you a negative star ? if it was a option. I've. Had a storage with this place about a year and do auto pay. Get your little fake thank you txt msg ea. Month as if you care when you obviously don't why would you raise my Rent by some major amount w/zero warning? It's a Scam has to be. Then I mentioned it to so called manager ******* and she says it like. No big de... read more

Steven E 

on BBB

10 months ago

My camper was stolen out of the extra space storage unit at ************ s.c. Unit gate malfunction camera malfunction sorry for your loss is all they will say this is not a security place to store anything terrible company 

Nicholas S 

on BBB

10 months ago

This place is doing illegal stuff. My wife and I were moving our stuff out of a unit. Let the office know what we were doing. Still had unit paid up for several more days. The next day theoffice called us and said the unit doors were wide open and nothing was in the unit. Wow what are the odds. Stay away from this storage place. They will take your stuff if they get the chance. Criminal. 

Brenda S 

on BBB

10 months ago

I began my rental on August 18, 2024. Today is November 11, 2024. I just received a notice that my rental rate is increasing to almost double! This place uses ************* tactics. Beware! 

Joe D. 

on BBB

10 months ago

BAIT and SWITCH - For the 2nd time in as may years they have raised my monthly rent without notice or explanation. I am now paying more than double than my original amount, and $80 more than the rate advertised on their website. Beware of this company!