Extra Space Storage

Dan R 

on BBB

a month ago

What a scam. My rate nearly doubled after just 4 months. The website said web rate and inferred that was going to be my monthly rate. No asterisk or limited promo offer label during the sign up process. The *** does say rates will be adjusted from time to time. But nearly doubling the rate after 4 months is ridiculous. I called the customer service and was lectured about market costs with zero empathy and no help. On top of that I was called by the local staff a few weeks ago and crudely interrogated about one of their carts... read more

Jules R 

on BBB

a month ago

I was at my storage spaces yesterday and i was dealing with my moms health issues but the mgr accused me of having been in the facility for over 8hours and stealth camping. I was there for 1.5-2hrs. The mgr threatened to cancel my contract and have me trespassed. In addition for some reason its impossible to tell why but one of the 4 units are a month ahead and it still says I owe money but the office said I was up to date. The 1.2k per month for over a year should have provided more flexibility to work with my stuff longer ... read more

Donny B 

on BBB

a month ago

This place a scam! They start you out at a low rate and then they raise it continuously. I started out at $50 then 70 then 90 and past 4 months $130 all within a year. I will be moving out asap 

Jennaye R 

on BBB

2 months ago

They have been nowen for calling My husband at work and almost getting him fired 

Janíne L. 

on BBB

2 months ago

I am submitting this complaint against Extra Space Storage at ************************************** to document my experience for other ************ a customer of over two years, my monthly rate increased from $78 to $147 and then to $247more than triple my original rate. When I attempted to negotiate, I was offered $220, still significantly higher than comparable units in the ******* 2025, when I contacted the facility about rate options, the manager, *******, stated I had previously spoken with a staff member named ******... read more

Autumn B 

on BBB

2 months ago

Price doubled after only 3 months. Regardless of if it is a typical storage company scheme, it doesnt make it right. Nowhere else can a company double their rate after 3 months and not catch flak for it. 

Ryan Rechtien R 

on BBB

2 months ago

I signed a month to month lease for a 10x15 unit for $139 a month. I didnt realize the rate would fluctuate. I understand reasonable price increases. However, after 3 months they raised my rate to $219. This is a 60% price increase. They stated this is due to recalculation of the current market and availability. After reading online this is their tactic to raise rent after 3 months. This price increase is a price gouging tactic, because most people would not want to move their things. I contacted their customer support and w... read more

Nancy N 

on BBB

2 months ago

If I could give this storage space a minus 10, I would. This is the second time I have entrusted Extra Space storage to keep my belongings safe and the second time I have been robbed of my personal belongings in two different states. The first one in ****** Texas and the second one in *******, *******. My first storage unit in *******, **, E Pecos Location was the one that was the most egregious because 70 to 90% of my belongings were stolen. I was not notified by the staff, I discovered it when one of my storage units was r... read more

Francky B. 

on BBB

2 months ago

It's a real ripoff my unit started at$186/months and after three months it went up to 239 and then $300 in just 7 months so everybody beware