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Extra Space Storage
- Self Storage
- Norwalk, CA
About this business
Location details
14879 Carmenita Rd, Norwalk, CA, 90650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
All thanks to Kat for her amazing customer service and caring attitude- Extra Space has become our go to storage space (we even moved all our storage we had at CubeSmart to Extra Space because of her influence! Kat genuinely cares about individuals and their experiences, and understands that being humble goes VERY far when it comes to making a good impression and in return bringing in more business and customers. In general, the storage experience elsewhere is always subpar- with often times rude employees who hate their j... read more
I had a fantastic experience using this storage service, and I have to give a special shoutout to Kat! From the moment I walked in, she was incredibly welcoming and made the entire process so smooth. She took the time to explain everything clearly, answered all my questions, and ensured I had everything I needed. Kat's friendly attitude and exceptional customer service made all the difference. Highly recommend this storage facility, especially with someone like Kat at the helm!EXTRA STORAGE PLACE IS THE PLACE TO GO!
Business response:
We're pleased to hear about your fantastic experience at Extra Space Storage, Calvin! Thank you for sharing your positive feedback. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
I have had a tough year of needing to downsize my house into a room. I came here simply looking for short term storage but the customer support and service i received from Kat and the other staff has made my life easier !! If they only knew what a smile and patience can do when someone is down on their luck. Very happy my keepsakes and memories are stored here.
Business response:
We are honored to have been able to assist you during this tough time. Your keepsakes and memories are in good hands with us. We understand that downsizing can be a challenging process, and we're glad that Kat and our staff were able to provide you with the support and patience you needed. Rest assured that we will continue to take excellent care of your belongings throughout your storage period with us.
Kat has amazing customer service and facility is clean. Welcoming atmosphere. Carts always avaiable
Business response:
Hi Ruby, thank you for your review. We are happy to hear Kat was welcoming and great at keeping up with the property. Call us at 888-storage if there is anything else we can do to assist you!
Very professional, clean, safe and freeway close. I would use this facility again! Easy to access after hours!
Business response:
Hi Colleen, thanks for your review. It's wonderful to know you were met with a clean and secure facility.
Looking for a straight forward and easy storage unit experience? Come check this location out!!! Katherine made my life so simple with registering for my unit and did was it with such gracious customer service. Thank you so much!!
Business response:
Hi Gregory, thanks for your review. We are happy to know you had a positive experience with us and that Katherine was customer service oriented.
The staff were very friendly and accommodating. I was given a tour of two potential units that would meet my expectations. Environmental considerations were discussed and I was then advised on the best unit to rent. I appreciate the flexibility shown to allow me a move in of one day prior, accommodating my schedule to maximize truck rental with respect to availability. I was able to quickly move out of my old unit across town and move into this new unit without any issues. Thank you!! Kat, Silvia, and Triston for the wa... read more
Business response:
Thank you for the review, Justin! We pride ourselves on having a friendly, accommodating staff and are so happy Kat, Silvia and Triston were able to assist you! Thank you for renting with Extra space storage.
I found this location while I was moving and searching storage for my personal belongings. I have been renting couple storages before and I like Extra Space Storage for their interior cleanness and brightness, plus their friendly staffs, that makes me feel comfortable and safe to come loading and unloading alone anytime I want to. Not to mention the location is close by 5 freeway so it is convenient to access. Big claps to this location for their new feature which allow you pull your car inside the building to their load... read more
Business response:
Hi Jessie, thank you for reaching out. We are happy to hear you were met with a clean and well-lit facility. We are happy to have you store with us. It's wonderful to hear how helpful Kathy and Tristan were. We appreciate your honest feedback regarding our moving carts and will be sure to review it further internally. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
From the moment you step in you can appreciate how big, clean and modern this building is. The service is fantastic, and so efficient . Everything is explained and there is no pressure from the staff.
Business response:
Hi Rosie, thank you for your review. We are happy to hear you were met with a clean and modern facility. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 270 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.