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Extra Space Storage

4.8

About this business

Location details

868 Queen St, Honolulu, HI, 96813, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.8301 reviews
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Christina G.'s profile image
Christina G. 
rating
3 months ago

Leo and the team at Extra Space were great, and helped make a stressful move as seamless as possible! When I realized the unit I had reserved would not be large enough, they quickly helped find a different sized unit that worked and was even cheaper than the one I'd originally reserved. Facilities themselves are super clean, well maintained - highly recommend for any storage needs! 

Anthony L.'s profile image
Anthony L. 
rating
4 months ago

I am a college student, and I had to store my dorm items for a few months while on summer break. I rented 5x5 storage space for a month. Check in was very easy and out professing was out. I was helped by Leo and Jeffery they were super helpful and sweet during the whole process. 

Elliot K.'s profile image
Elliot K. 
rating
a year ago

Very easy online sign-up and move-in. You must physically check into the office on your move-in, even though online it says you can go directly to your locker/storage 

Business response:

Hi Elliot, thank you for your review! We are happy to hear you had an easy rental process. Our team is here to help, as always, give us a call at 888-storage if anything comes up. 

Roy F.'s profile image
Roy F. 
rating
a year ago

Top notch customer service. The experience getting set up was smooth and efficient. Excellent rates. 

Business response:

Hi Roy, thanks for your review! We are happy to hear your experience with us was positive and that we provided you with great customer service. Feel free to swing by your local office for any further assistance! 

Lisa Z.'s profile image
Lisa Z. 
rating
2 months ago

Beware! AC, cleanliness, and promo rate draws you in... but there are rent increases and break-ins. Not a good combination. Management just gives lip service. 

Donovan M.'s profile image
Donovan M. 
rating
5 months ago

STAY AWAY from this place. In less than one year, we've had two price increases and the last one was a 50% increase. The rate went from $200/mo. to $300/mo. Luckily, there are other nearby alternatives. Hopefully, everyone see's this review before they make the mistake and sign up for this scam of a place. Pilau! 

Sandy B.'s profile image
Sandy B. 
rating
11 months ago

I just checked into a unit 4 months ago and they are raising the rate by $100.00 after that short time. This should be illegal. 

Business response:

Please feel free to reach out to us at (808) 900-7210 to discuss this further. 

K L.'s profile image
K L. 
rating
a year ago

This place is awful! My rent went from $300. to $600. I was on the 4th floor and they NEVER had any a/c. The excuse was it was being fixed! For 3 years! It's over 90 degrees in the unit. It's supposed to be climate controlled. They are such a rip off. I now rent at Public Storage. 100% better experience. 

Business response:

Please excuse any inconvenience. We are disappointed to hear about your experience. Feel free to reach out to us at (808) 900-7210 to discuss this further. 

Marc H.'s profile image
Marc H. 
rating
a year ago

Whatever you do, don't waste your money on this place. The starting rate looks good then they increase the rate without even telling you this in the beginning. I literally just made my first rent payment and the next month my rent is already going up $50 per month due to "market conditions". This will most likely be my last rent payment. Rip off of a business, this is how you piss locals off! Don't bring your business here and make the same mistake I did! Stay local! It will be the best decision you ever make! 

Business response:

Hi Marc, thank you for your review! We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We will be sure to review your feedback further internally in hopes of providing our customers with a better future experience. Please give us a call at 888-storage if you would like to discuss this further! 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 301 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.