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EZ Storage
- Self Storage
- North Wales, PA
About this business
Location details
289 Dekalb Pike, North Wales, PA, 19454, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
You have the best storage facility that is close to me but you raised my rental rate so high (because upgrades were done to your property) that I can no longer afford to lease a unit. To raise a rental rate by one hundred dollars a month is simply not justified. You can't make upgrades to your property, which I noticed did not benefit the clients in anyway, and then turn around and pass that cost onto the clients and make them pay for your "upgrades". Your clients aren't going to be loyal to you for that and I would say th... read more
Business response:
Priscilla, Thank you for the five-star review. We're sorry you're disappointed with your rental increase. Please keep in mind our increases are much less frequent than the industry standard. Our goal has always been to give every customer the best self-storage experience possible. From our state-of-the-art security features, like computerized gate access, individual door alarms and on-site Resident Managers, we don't compromise on safety or quality. We appreciate your feedback and hope to see you again soon! Best, Patr... read more
Please just take my advice as a customer, and avoid this storage facility at all costs. I have been a customer for only 5 months, going on 6 months, and I just received a letter indicating that my rent is going up 45% next month!!! This is their business model......get you in, then increase the rent an absorbent amount! This facility and company is completely unethical, and that is putting it so politely. It frankly is theft.
Business response:
Dear Scott, We’re sorry that you are unhappy with the scheduled price increase. Please note the rate you initially signed up for was a heavily discounted promotional rate, and even with the scheduled rate increase, you are still well under the full market price for that unit. In addition to the promotional sale rate, you also received two months half off, a $25 Wawa Gift Card and the ability to reserve one of our box trucks for a free local move. We understand your frustration but know that our goal is to provide you wi... read more
Frequently asked questions about EZ Storage
How is EZ Storage rated?
EZ Storage has a 4.9 star rating with 498 reviews.
When is EZ Storage open?
EZ Storage is closed now. It will open tomorrow at 9:00 a.m.