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Fast Pace Health Urgent Care - Ashland City, TN
- Urgent Care
- Ashland City, TN
About this business
Location details
150 Hutton Pl, Ashland City, TN, 37015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I'm beyond disappointed with the lack of care. I came in last Saturday and they told me they were sending my sample off to be tested and I should hear back by Wednesday. The female doctor sent in an Antibiotic and told me to take it even though she wasn't sure if I had an infection. That was the 1st red flag. You don't give someone an antibiotic without knowing if they actually need it especially someone immune comprimised. She said she would call Wednesday when the results came back in to tell me if I could stop that antibi... read more
Business response:
Caitlin, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health - Ashland City
Horrible!!!! I was seen here last week for a uti they sent my urine off my culture came back I had a uti I was given amoxicillin for a uti of all things. I told them amoxicillin does not work for me as I have had utis on and off for 2 years now. The staff have been very rude to me especially the nurse I spoke to today. She said why are you verbally abusing me I hope you know you call is being recorded. Me ? Verbally abusing her 😂 she was the one yelling at me and not doing her job professionally at all and was showing out. ... read more
Business response:
Amanda, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health - Ashland City
Tried calling Monday to schedule for a drug screen. Nobody likes answering the phone here. Finally got someone on the phone after trying for 2hrs to schedule a visit, she tells me “it’s walk in, just come on in tomorrow morning.” Wake up Tuesday, drive 30mins there, just for them to tell me their tech didn’t show up to do screenings that day. Now trying to call them to see if someone is there to do screenings (or even schedule when I can) so I don’t waste 1hr of driving, and once again, nobody wants to even answer the phone.... read more
Business response:
Tyler David, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace - Ashland City
Watch out! They will send the wrong prescription.. they are clueless
Business response:
Sandie Jones, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace - Ashland City
The wait time is horrendous.
Business response:
Candice Felts, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace - Ashland City
I went too fast pace for an infection. I had to sign a waiver because my insurance stated I didn't have a copay. After 2 months they debit my personal checking account $200 for this visit. I have insurance through Saint Thomas in my copays are normally $20. They did no labs or anything other than check my ears and wrote me a prescription. I called billing and they told me they couldn't do anything about it. my deductible was $200.00. it was an office visit af fast pace for an ear infection. I have been going there since they... read more
Business response:
Hi Sharae, we are very sorry for this experience. We have followed up with the clinic and patient services. If you need to speak with us further, we are always available: Payment Services and Billing at (844) 784-8245 or billing@fastpacehealth.com.
I have a double ear infection that was found Thursday night. I was given antibiotics. I have called TWICE today and left TWO voicemails about the antibiotics not working. Have not received a call back. Let’s see what the “excuse” is when I walk in down there.
Business response:
Krystle, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406.
My sister was just refused treatment for her four year old son who is autistic. She attempted to try an urgent care before the ER with given the circumstances. She was told they cannot treat him because he is autistic. I have never in my life heard of such a thing and the fact this place did this to a mother in need when she didn’t want to have to come in the first place because it is difficult is a disgrace. I thought the world had got better from all of this but clearly the Ashland City,TN Face Pace Urgent Care has not. Th... read more
Business response:
Thank you for the feedback. We would like to further discuss your experience, please contact our patient services department at customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406. - Fast Pace Health Urgent Care
Billing is terrible. My FSA card is locked up because I’m needing a simple Receipt to show what, who, where and why I paid. Front desk told me once I’ve paid I could not get another receipt. Called the billing department ( before Covid-19) no returned calls, spoke to one lady who was nice last name started with a “S” I believe. She gave me her email, but I must haven’t written it down wrong and it was undelivered. I’ve emailed every email listed on google. I’ve received a reply and stated because the billing was working at h... read more
Business response:
Chelsea, we're sorry to hear about this experience. We've sent your review through to patient services and billing (Payment Services and Billing - (844) 784-8245 or billing@fastpacemedical.com. We hope to get this resolved for you as soon as possible.
Frequently asked questions about Fast Pace Health Urgent Care - Ashland City, TN
How is Fast Pace Health Urgent Care - Ashland City, TN rated?
Fast Pace Health Urgent Care - Ashland City, TN has a 4.3 star rating with 1,166 reviews.
When is Fast Pace Health Urgent Care - Ashland City, TN open?
Fast Pace Health Urgent Care - Ashland City, TN is closed now. It will open at 8:00 a.m.