This profile has been claimed by the business owner or representative.
Fast Pace Health Urgent Care - Portland, TN
- Urgent Care
- Portland, TN
About this business
Location details
235 TN-52, Portland, TN, 37148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
It was a little bit of a wait.but I was a walk in. Besides all that the services by all employees were top notch!
Business response:
Kenneth, thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you! - Fast Pace Health - Portland ⭐️⭐️⭐️⭐️⭐️
Could tell me what was wrong. Sent me to the ER. Had an outer ear infection. Antibiotics was prescribed..
We scheduled an appointment at 2 and got there at 2 and we waited for an hour in the waiting room. At 3 we got tested for strep it took them another hour just to give results back. It came back negative 2 hours of nothing and they didn’t even have a manger.
Business response:
Harley, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. We appreciate your feedback; without it, we would not be able to improve our services. If you would like to discuss your experience further, please contact Patient Services at customerservice@fastpacehealth.com or call (615) 819-1189.
The lady at the front desk was not friendly when I greeted her and told her why I was there. If she doesn’t like interacting with people then she probably doesn’t need to be in that job position.
Business response:
Jordan, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
I rarely go to any Healthcare facility for help. So when I do go, I am sincerely ill or in pain. I put the needs of my family before my own. I came for help. I have not improved since the visit. I will not be returning or recommending.
The wait time was way too long especially since I took the time to register online. I arrived 10 minutes prior to my appointment which was 2:08 pm, sat in the lobby over 30-40 minutes , sat in the treatment room for approximately 30 minutes more before anyone came in other than the nurse who brought me back. There was no one available to X-ray my foot to see what was going on. They wrapped it, which did help and suggested Ibuprofen. I left at 3:44 pm 🫤
Extremely long wait before you even see a provider. Very unprofessional in my experience that you come to a place to get help and it’s an hour and half wait before you can actually see someone.
Everyone was nice, but I paid $50 to just be told I needed to go to the ER instead.
The provider on staff lacked communication that day. There was confusion with my visit and what the treatment planned needed to be. .
Frequently asked questions about Fast Pace Health Urgent Care - Portland, TN
How is Fast Pace Health Urgent Care - Portland, TN rated?
Fast Pace Health Urgent Care - Portland, TN has a 4.1 star rating with 962 reviews.
When is Fast Pace Health Urgent Care - Portland, TN open?
Fast Pace Health Urgent Care - Portland, TN is closed now. It will open tomorrow at 8:00 a.m.