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Fast Pace Health Urgent Care - Russellville, KY
- Urgent Care
- Russellville, KY
About this business
Location details
1151 W 9th St, Russellville, KY, 42276, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Went in for a Pre-Employment drug Screening had both of my children(2&4) with me after waiting TWO hours to pee in a cup ! The nurse Andrea wanted my children to wait outside the no door room BY THEMSELVES! None of them made me aware I couldn’t bring my children or I would have made arrangements in that two hours ,after telling her I didn’t trust strangers or them being alone considering the main road is so close and they could easily run out the doors! She decides she wants to start being rude after i had already Urinated... read more
Business response:
Amber, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health - Russellville
It’s funny how the website says to stop in for a rapid test, but the receptionist says they are only taking reservations made through that website and are booked up all day. What a joke.
Business response:
Michael Humble, thank you for the feedback. We work tirelessly to improve. Because we only succeed when we improve for our community. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace - Russellville
I don’t understand why the website says no appointment necessary but yet you get there for a rapid Covid test and have to make an appointment for hours later.
When did it become necessary to see a provider to get a Covid test? My dad just needed one for a procedure so no exposures that we’re aware of & no symptoms. I was thinking #medicarefraud but after speaking to someone who said it was company policy, I’m thinking it’s just good ole fashioned #insurancefraud. Cause I know he’s gonna be billed for the services he didn’t ask for or require and that were not disclosed up front. 😡 I was told it’s a ‘liability’ issue if someone walks out & there’s something wrong with them. 😒
Very rude, will never go back to this one again
Business response:
Hi Maxie, thank you for the feedback. I am passing this to our team for review. Sorry to hear of your negative experience. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406.
Slow pace more like it, one car in parking lot and we just sit here
Business response:
Jimmy, I'm very sorry to hear about your experience. We strive to get to our patients quickly, but sometimes even our wait times increase. We hope to better and quickly serve you in the future.
Well apparently you can’t be sick at all anymore. Pretty sure I have strep throat but I can’t even be seen until I get a COVID test which I will not take. This place is a joke where you go when you can’t work at a real hospital.
Business response:
Dustin Dodson, Thank you for the feedback. I am passing this to our team for review. Sorry to hear of your negative experience. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406. - Fast Pace Health Urgent Care
I will never go back to Fast Pace. I went there on Thirsday December 19. I had all flu symptoms but tested negative for it. I've known plenty of places before that have given prescriptions for having symptoms of the flu but they didnt even offer me a prescription. They just told me to go get some over the counter medicine which didnt work well for me. I decided to go back to the doctor yesterday (december 22) at graves Gilbert in bowling green and they gave me a prescription for xofluza and I'm already feeling better and I ... read more
Business response:
Cayla Blake, I'm very sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406.
I took both my kids there two days in a row and had a 2 hour wait in the waiting area... then when we FINALLY got to the back we had to sit there for another hour!!!!!! Just to be seen by a np!!! It was ridiculous!!! I will not be back! Felt like they had just forgot about my little girl and skipped us and was seeing everybody else!! It was awful!
Business response:
We are sorry for your negative experience. Would you mind speaking to a regional director to provide more insight into your experience?
Frequently asked questions about Fast Pace Health Urgent Care - Russellville, KY
How is Fast Pace Health Urgent Care - Russellville, KY rated?
Fast Pace Health Urgent Care - Russellville, KY has a 4.6 star rating with 731 reviews.
When is Fast Pace Health Urgent Care - Russellville, KY open?
Fast Pace Health Urgent Care - Russellville, KY is closed now. It will open at 8:00 a.m.