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FastMed Urgent Care
- Urgent Care
- Wilkesboro, NC
About this business
Location details
1903 Addison Ave, Wilkesboro, NC, 28697, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Went in for a covid test and have to wait 2 and a half hours for a 10 minute covid test on a non busy day with only two people ahead of me. Highly do not recommend this place at all! They don’t care to waste your time and when you ask what’s taking so long you get a smart remark.
Business response:
Thank you for leaving this review, Austin. We try our best to minimize wait times and also ensure that each patient gets the medical attention he/she needs. We appreciate your patience as we strive to provide compassionate care to the communities we serve.
First desk ladies are rude. Very disorganized.
Business response:
Thank you for taking the time to share this, Lynn. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
been waiting for almost an hour for a simple pre-employment drug test. Slowest place I have ever been too. don't come here unless you plan on staying all day.
Business response:
Thanks for raising this issue, Jonathan Helms. We keep track of wait times, and we do our best to see patients as quickly as possible. We’d like to understand more. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.
The people were friendly and professional. However, I made the appointment online and filled out all the registration papers online. Showed up at 1:45 for my 2 appointment and didn’t get called back to see the doctor until 3:40. Finally left the facility at 4:10. I can’t even imagine the wait I would have had if I hadn’t of done all the paperwork ahead of time! There were only three people a head of me when I got there!
Business response:
We’re sorry to hear about the pace of care, Shannon. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
I made an appointment for a work form and a TB test after sitting for over an 1.5 the customer service is AWFUL.
Business response:
Jennifer, we appreciate you taking the time to let us know about the wait you experienced. We encourage you to use the online check-in option before heading in. Patients utilizing this system can expect to experience a greater than 50% reduction in wait times versus the typical walk-in patient not using the system. We’d like to connect with you directly to understand what happened with your specific experience and to see if there’s anything we can do on our end. Will you email us at CustomerRelations@FastMed.com, and the ap... read more
We checked in online and have been waiting nearly two hours and still haven't seen the doctor. Urgent Care is not what we are receiving
I took my son because I thought he had an ear infection (14 yrs old and he doesn't tell me until now) and of course it's 5:45 and the Dr office is closed. We walk in and there are 3 people in the waiting room. She gives me an iPad and I fill it out and hand it back to her by 6pm. About 10 mins later people start filing in and the waiting room is full now but all after me. They call 2 of the folks that were there when we got there so I'm thinking we are close to our turn now and it's been an hour so far. At 7pm they call some... read more
Giving a two is a stretch for me!!! I have been here for over an hour with my 5 yo, there was only one other person here and they have been gone and all the staff is standing in the hallway outside our room gabbing!!! The only reason they get a two is because they are nice people just not very respectful or considerate of people’s time!!! Also not the first time I’ve came here (with no other option) and waited for over an hour when the waiting room was empty!!! There is a reason that most of the town calls it slow med I gues... read more
These dumbfucks submitted the wrong insurance code twice. I personally told them after it was denied, as well as the insurance company. They even told them why it was the wrong code. It was for a child 0-10 years old and my child is 11. Ok. They promise they are resubmitting it asap. Well they resubmit it 3 weeks later WITH THE SAME WRONG CODE. Not even a different wrong code, but THE EXACT SAME WRONG CODE. Also, no one ever, and I mean ever answers the phone at the corporate office. It prompts you to leave a message. Well y... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.4 star rating with 836 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.