This profile has been claimed by the business owner or representative.
FastMed Urgent Care
- Urgent Care
- Leland, NC
About this business
Location details
202 Village Road Northeast, Leland, NC, 28451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
had to come here twice to do drug screen because of no response to my employer
I would improve everything! Went in for an allergic reaction, was told to make an appointment even though the word "urgent" is clearly plastered on the building and the door says "no appointment necessary ". This is dumb!! Get your crap together "Urgent" Care!
Literally called they said come in, I come right before closing she said no more patients. Front desk lady rude, like I drove 45 mins and said I would be there right before closing . Rude af.
went there at 8am one person in the lobby but I think she worked there. I was tod there not taking any walk-in and their full booked for the day. I was the fifth car in the parking lot.
Went to FastMed Saturday about an ear ache. I was told there was a 3 hour wait, but they could schedule an appointment at 10am Sunday. It wasn't urgent so I said okay. I showed up today at 10am, and was told it would be an hour and a half wait. I said I had an appointment. They said they really aren't appointments??? I will schedule an appointment with my regular doctor on Monday.
Business response:
We understand that your time is valuable, so we offer services to enable you to minimize your wait time at our locations, including the ability to schedule a visit that allows you to reserve a spot in line before you arrive at your local clinic. When patients check-in, we assess the urgency of their needs and the availability of appropriate staff. Therefore, patients may not be treated in order of arrival. Rest assured, our goal is to get you treated by a healthcare provider as quickly as possible, to address your specific n... read more
I went with my cousin last night and we got there at 7:30 pm. There was 1 man in the waiting room and my cousin was told they were not taking new patients. It was not a life threatening illness but she really needed to be seen. I understand it was 30 minutes before closing but if patients are going to be turned away before the advertised open and closing time, maybe you need to change your times.
Business response:
Thank you for letting us know about this, Brenda. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect to take action on your review. Thank you!
need more help. it takes over an hour to be seen even if you have an appointment.
Business response:
Thanks for raising this issue, Jeannette. We keep track of wait times, and we do our best to see patients as quickly as possible. We’d like to understand more. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.
I’m beyond words, I took my 2 year old son to FastMed around 7:40pm, I realize this was just before closing but the parking lot was nearly empty and the open sign was on. Several women were behind the counter and told me they weren’t taking walk-ins due to Covid. They told me I had to go online and a schedule an appointment… for an urgent care. I asked if I went online immediately and scheduled if they would be able to see my son. They said no. Due to Covid. The waiting room was completely empty. There was no danger to any... read more
Business response:
Thank you for taking the time to write to us, Rachel Malloy. We’d like to connect directly to understand the details further. Will you email us at CustomerRelations@FastMed.com and the appropriate person will be in contact? Thank you again.
The male working at the facility didn't seem to care at all about how we were doing. It's very hard to bring a 3-year-old into an urgent care and when I dared ask a question (after waiting 1.5 hours past our wait time) he was very sarcastic and rude. The rest of the staff were very accommodating, but unfortunately we left without care.
Business response:
Thank you for letting us know about the customer service and wait time you experienced, Yana. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.2 star rating with 1,645 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.