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First Alliance Credit Union
- Credit Unions
- Rochester, MN
About this business
Location details
320 Alliance Place, Rochester, MN, 55906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I thought this would be a great experience since I've heard great things about credit unions. Their fraud policies have left me high and dry three times though. Once I was out of the country for vacation and even though I had called ahead to tell them the dates and location, they shut off my card. I was in a country where phones and internet were not easily accessible. Second, was an actual fraud charge, but I was out of state for a funeral and they shut off my card immidiately when I had returned their call. I had stopped f... read more
Business response:
Hello Nan, thank you for sharing your experience, we greatly value our member's feedback. It sounds as though there was may have been some miscommunication that occurred on our end for these situations to arise, for which we are truly sorry. Hopefully, you have since enrolled in our new text notification alerts, as these fraud communications will help keep these situations from occurring again in the future. Again, thank you for your feedback, we value your membership. Please let us know if there is anything we can do to mak... read more
Frequently asked questions about First Alliance Credit Union
How is First Alliance Credit Union rated?
First Alliance Credit Union has a 4.3 star rating with 183 reviews.
When is First Alliance Credit Union open?
First Alliance Credit Union is closed now. It will open at 9:00 a.m.