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First Alliance Credit Union
- Credit Unions
- Rochester, MN
About this business
Location details
320 Alliance Place, Rochester, MN, 55906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Horrible customer service! Employees made my experience awful! I would rather dig a hole in my back yard and trust that no one will locate my money before I would trust anyone at this location! Worst customer experience.
Omg this is really inconvenient bank only two ppl working and a line of 7 customers waiting Wild the bankers have the biggest office ever! Oh and plz don't take the first entrance to go inside the bank!! It will take you the the drive-through . Maybe that's just me been dum lol but really is crazy how they wanna make the customer wait .. drive through it's the same with a waiting line of 3cars
Business response:
Hello Manuel, thank you for sharing your recent experiences with us, as we value all of our member's feedback. Please know we do our very best to staff our drive-ups and teller lines with the appropriate number of staff throughout the day, however sometimes there is a wait. We strive to keep the lines moving quickly when this occurs, while still providing individual service to each member who comes to our branches. Also, to address your concerns about the enter and exit lanes to our branches, we do have signs placed to help ... read more
I thought this would be a great experience since I've heard great things about credit unions. Their fraud policies have left me high and dry three times though. Once I was out of the country for vacation and even though I had called ahead to tell them the dates and location, they shut off my card. I was in a country where phones and internet were not easily accessible. Second, was an actual fraud charge, but I was out of state for a funeral and they shut off my card immidiately when I had returned their call. I had stopped f... read more
Business response:
Hello Nan, thank you for sharing your experience, we greatly value our member's feedback. It sounds as though there was may have been some miscommunication that occurred on our end for these situations to arise, for which we are truly sorry. Hopefully, you have since enrolled in our new text notification alerts, as these fraud communications will help keep these situations from occurring again in the future. Again, thank you for your feedback, we value your membership. Please let us know if there is anything we can do to mak... read more
Frequently asked questions about First Alliance Credit Union
How is First Alliance Credit Union rated?
First Alliance Credit Union has a 4.4 star rating with 194 reviews.
When is First Alliance Credit Union open?
First Alliance Credit Union is closed now. It will open tomorrow at 9:00 a.m.