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First Alliance Credit Union
- Credit Unions
- Rochester, MN
About this business
Location details
320 Alliance Place, Rochester, MN, 55906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
First Alliance has been the best financial institution I've used. I was also at Home Federal for several years, but left there due to the number of junk fees. I'm glad to be back at First Alliance as my only bank. Keep up the good work.
Business response:
We are extremely delighted to hear you're back with us! Your loyalty means everything. We'll keep working hard to remain worthy of your trust.
I have had checking and savings with First Alliance for years. They have always been friendly and helpful. When my debit card was compromised, they quickly determined the problem, credited my account and reissued cards to me. I can't recommend them enough.
Business response:
We're happy to hear about your positive experience with us, David. It's great to know that you've been satisfied with both your checking and savings accounts with First Alliance over the years. We're pleased to hear that our team has consistently provided you with friendly and helpful service throughout your time with us. We're also glad that when your debit card was compromised, we were able to quickly identify the issue, credit your account appropriately, and get new cards issued to you promptly. Thank you for your wonder... read more
Have been working with Kandice and others in the mortgage department on a mobile home loan. They have been incredibly helpful and answered all my questions. The process has been easy and moving much faster than I anticipated. Highly recommend this bank!
Fast and easy transactions. Opening a savings and checking account could be done in less than an hour if you have the necessary identifications. They have an excellent customer service. Thanks to their experienced advisor who is very approachable. She provided us with all the information we needed and assisted us through the process of opening our account.
Business response:
Thank you for taking time to share your experience opening your account with us, Viel! We are very happy to know we've exceed your expectations. We are glad to have you as our member!
Best financial place I've ever used! Great staff and service. I've been very satisfied with their willingness to work one on one with my personal and business accounts. Awesome place!
Not sure why everyone isn't a credit union member. Ownership of a financial institution is important to me. Members are treated like family.
This credit union is fantastic, they took care of me when my credit was poor and didn't judge me. They provided the financial education to get my credit back to a respectable level.
As a member of 33+ years, I'm sorry to see the decline in customer service at First Alliance CU. Do not expect timely (or any) responses to online or voicemail messages especially to the loan department!
Business response:
Hello Eric, thank you for taking time to provide feedback about your recent experience with our team. We are disappointed to learn your loan experience did not meet your expectations. We would like to learn more about the situation, please contact our Member Experience Manager, Danielle Sommerfeldt at dsommerfeldt@firstalliancecu.com. We greatly appreciate your loyal membership and look forward to hearing back from you about the situation.
I went to go pick up my new card from First Alliance SE in Rochester Mn. First: the line was about 7 individuals long with only one bank teller working. Luckily I was the first on there so I had to wait only a couple minutes. Second: When I approached the bank teller booth, there was no sense of costumer service coming from the teller Ms. Amra F. There was no hi, how are you, no eye contact. We all have bad days, but when you are working with customers, atleast try to fake that you care. Third: I got my card, entered a new... read more
Business response:
Thank you for sharing details about your recent experience, we appreciate your feedback. Exceptional member service is what we strive for every day and we apologize that this wasn't your experience. Your comments will help us to better train and coach our staff. Thank you for your membership.
Frequently asked questions about First Alliance Credit Union
How is First Alliance Credit Union rated?
First Alliance Credit Union has a 4.4 star rating with 194 reviews.
When is First Alliance Credit Union open?
First Alliance Credit Union is closed now. It will open tomorrow at 9:00 a.m.