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First Alliance Credit Union
- Credit Unions
- Rochester, MN
About this business
Location details
320 Alliance Pl, Rochester, MN, 55906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have been working with Kandice and others in the mortgage department on a mobile home loan. They have been incredibly helpful and answered all my questions. The process has been easy and moving much faster than I anticipated. Highly recommend this bank!
Best financial place I've ever used! Great staff and service. I've been very satisfied with their willingness to work one on one with my personal and business accounts. Awesome place!
This credit union is fantastic, they took care of me when my credit was poor and didn't judge me. They provided the financial education to get my credit back to a respectable level.
As a member of 33+ years, I'm sorry to see the decline in customer service at First Alliance CU. Do not expect timely (or any) responses to online or voicemail messages especially to the loan department!
Business response:
Hello Eric, thank you for taking time to provide feedback about your recent experience with our team. We are disappointed to learn your loan experience did not meet your expectations. We would like to learn more about the situation, please contact our Member Experience Manager, Danielle Sommerfeldt at dsommerfeldt@firstalliancecu.com. We greatly appreciate your loyal membership and look forward to hearing back from you about the situation.
I went to go pick up my new card from First Alliance SE in Rochester Mn. First: the line was about 7 individuals long with only one bank teller working. Luckily I was the first on there so I had to wait only a couple minutes. Second: When I approached the bank teller booth, there was no sense of costumer service coming from the teller Ms. Amra F. There was no hi, how are you, no eye contact. We all have bad days, but when you are working with customers, atleast try to fake that you care. Third: I got my card, entered a new... read more
Business response:
Thank you for sharing details about your recent experience, we appreciate your feedback. Exceptional member service is what we strive for every day and we apologize that this wasn't your experience. Your comments will help us to better train and coach our staff. Thank you for your membership.
Horrible customer service! Employees made my experience awful! I would rather dig a hole in my back yard and trust that no one will locate my money before I would trust anyone at this location! Worst customer experience.
Omg this is really inconvenient bank only two ppl working and a line of 7 customers waiting Wild the bankers have the biggest office ever! Oh and plz don't take the first entrance to go inside the bank!! It will take you the the drive-through . Maybe that's just me been dum lol but really is crazy how they wanna make the customer wait .. drive through it's the same with a waiting line of 3cars
Business response:
Hello Manuel, thank you for sharing your recent experiences with us, as we value all of our member's feedback. Please know we do our very best to staff our drive-ups and teller lines with the appropriate number of staff throughout the day, however sometimes there is a wait. We strive to keep the lines moving quickly when this occurs, while still providing individual service to each member who comes to our branches. Also, to address your concerns about the enter and exit lanes to our branches, we do have signs placed to help ... read more
I thought this would be a great experience since I've heard great things about credit unions. Their fraud policies have left me high and dry three times though. Once I was out of the country for vacation and even though I had called ahead to tell them the dates and location, they shut off my card. I was in a country where phones and internet were not easily accessible. Second, was an actual fraud charge, but I was out of state for a funeral and they shut off my card immidiately when I had returned their call. I had stopped f... read more
Business response:
Hello Nan, thank you for sharing your experience, we greatly value our member's feedback. It sounds as though there was may have been some miscommunication that occurred on our end for these situations to arise, for which we are truly sorry. Hopefully, you have since enrolled in our new text notification alerts, as these fraud communications will help keep these situations from occurring again in the future. Again, thank you for your feedback, we value your membership. Please let us know if there is anything we can do to mak... read more
Frequently asked questions about First Alliance Credit Union
How is First Alliance Credit Union rated?
First Alliance Credit Union has a 4.3 star rating with 169 reviews.
When is First Alliance Credit Union open?
First Alliance Credit Union is closed now. It will open tomorrow at 9:00 a.m.