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First Alliance Credit Union
- Credit Unions
- Rochester, MN
About this business
Location details
320 Alliance Place, Rochester, MN, 55906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have had checking and savings with First Alliance for years. They have always been friendly and helpful. When my debit card was compromised, they quickly determined the problem, credited my account and reissued cards to me. I can't recommend them enough.
Business response:
We're happy to hear about your positive experience with us, David. It's great to know that you've been satisfied with both your checking and savings accounts with First Alliance over the years. We're pleased to hear that our team has consistently provided you with friendly and helpful service throughout your time with us. We're also glad that when your debit card was compromised, we were able to quickly identify the issue, credit your account appropriately, and get new cards issued to you promptly. Thank you for your wonder... read more
Have been working with Kandice and others in the mortgage department on a mobile home loan. They have been incredibly helpful and answered all my questions. The process has been easy and moving much faster than I anticipated. Highly recommend this bank!
Fast and easy transactions. Opening a savings and checking account could be done in less than an hour if you have the necessary identifications. They have an excellent customer service. Thanks to their experienced advisor who is very approachable. She provided us with all the information we needed and assisted us through the process of opening our account.
Business response:
Thank you for taking time to share your experience opening your account with us, Viel! We are very happy to know we've exceed your expectations. We are glad to have you as our member!
Best financial place I've ever used! Great staff and service. I've been very satisfied with their willingness to work one on one with my personal and business accounts. Awesome place!
This credit union is fantastic, they took care of me when my credit was poor and didn't judge me. They provided the financial education to get my credit back to a respectable level.
As a member of 33+ years, I'm sorry to see the decline in customer service at First Alliance CU. Do not expect timely (or any) responses to online or voicemail messages especially to the loan department!
Business response:
Hello Eric, thank you for taking time to provide feedback about your recent experience with our team. We are disappointed to learn your loan experience did not meet your expectations. We would like to learn more about the situation, please contact our Member Experience Manager, Danielle Sommerfeldt at dsommerfeldt@firstalliancecu.com. We greatly appreciate your loyal membership and look forward to hearing back from you about the situation.
I went to go pick up my new card from First Alliance SE in Rochester Mn. First: the line was about 7 individuals long with only one bank teller working. Luckily I was the first on there so I had to wait only a couple minutes. Second: When I approached the bank teller booth, there was no sense of costumer service coming from the teller Ms. Amra F. There was no hi, how are you, no eye contact. We all have bad days, but when you are working with customers, atleast try to fake that you care. Third: I got my card, entered a new... read more
Business response:
Thank you for sharing details about your recent experience, we appreciate your feedback. Exceptional member service is what we strive for every day and we apologize that this wasn't your experience. Your comments will help us to better train and coach our staff. Thank you for your membership.
Horrible customer service! Employees made my experience awful! I would rather dig a hole in my back yard and trust that no one will locate my money before I would trust anyone at this location! Worst customer experience.
Omg this is really inconvenient bank only two ppl working and a line of 7 customers waiting Wild the bankers have the biggest office ever! Oh and plz don't take the first entrance to go inside the bank!! It will take you the the drive-through . Maybe that's just me been dum lol but really is crazy how they wanna make the customer wait .. drive through it's the same with a waiting line of 3cars
Business response:
Hello Manuel, thank you for sharing your recent experiences with us, as we value all of our member's feedback. Please know we do our very best to staff our drive-ups and teller lines with the appropriate number of staff throughout the day, however sometimes there is a wait. We strive to keep the lines moving quickly when this occurs, while still providing individual service to each member who comes to our branches. Also, to address your concerns about the enter and exit lanes to our branches, we do have signs placed to help ... read more
Frequently asked questions about First Alliance Credit Union
How is First Alliance Credit Union rated?
First Alliance Credit Union has a 4.3 star rating with 183 reviews.
When is First Alliance Credit Union open?
First Alliance Credit Union is closed now. It will open tomorrow at 9:00 a.m.