First Credit Union's cover image

This profile has been claimed by the business owner or representative.

First Credit Union

3.3

About this business

Location details

803 E Devonshire Ave, Phoenix, AZ, 85014, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.398 reviews
Select a rating
Jo Ann H.'s profile image
Jo Ann H. 
rating
2 months ago

From June 22 - 25, I went to 1st Credit Union (CU) in Queen Creek to deposit money into Share Branching from my account in San Tan Valley, AZ to my account at the Hawaii Community Federal Credit Union in Kailua-Kona, HI. It seemed like the entire 1st CU staff was on my side to resolve this issue. I am very grateful to the competent 1st CU staff which includes the following individuals: Liam, Lauren, Sheryl, and Amerie. They were very friendly and tried their best to get my problems with Share Branching resolved. It turns out... read more

Business response:

Thank you for your kind words! It makes our day to hear that we were able to provide you 5-star service. We'll make sure the team at Queen Creek receives your feedback. They'll be thrilled to hear your kind words. 

yolanda h.'s profile image
yolanda h. 
rating
2 years ago

Their professionalism, courteous, friendly, always ready to assist with almost any request. 

Business response:

Hello Sunshine! Thank you for the wonderful rating! 

David L.'s profile image
David L. 
rating
7 years ago

I wish I had known about credit unions earlier. The staff here is great. They are friendly, provide good service and advice. Usually, after a short while, they also remember your name. Try that in a big bank. They have all the services of a big bank and the customer service that you want from a business. 

Business response:

Hello Sunshine! Thank you for the wonderful rating. 

Lucky T.'s profile image
Lucky T. 
rating
7 years ago

puppies first credit Union for I don't know my entire baking life I used to have it in Philadelphia and I still have an Arizona so used to is the wrong word. so I scored pretty high because I've had it for a long time I like credit Unions, but there are few issues that I always had with first credit Union. Nowadays they do not have weekend hours at all so that really sucks, they're also not open past 5 p.m. at most locations 6 p.m. at some locations so if you're a nine-to-five type person or if you're similar to me and your ... read more

Business response:

Thank you Lucky T. for your longtime membership! We love our members & value your feedback. :) Glad to hear that our 24 hour support team has been helpful and that we are available when you need us. We are always striving to innovate ways to ensure easy and friendly service. Our Member Experience Team would be happy to share convenient service solutions that may work for you. Feel free to give us a call at 480-756-5500. Thanks again for sharing your feedback! 

Bonnie E.'s profile image
Bonnie E. 
rating
7 years ago

I have been with this credit union since 1988. Have used offices in Flagstaff, Tucson and Scottsdale, but this is my "home" office. They have always been VERY helpful with my needs, including dealing with an Ohio Credit Union within the network. LOVE doing my everyday banking with them! Personable and knowledgeable staff. Rarely more than a 5 minute wait for anything. 

Business response:

Thank you for your kind words, Bonnie! We love our members. :) 

Luisa H.'s profile image
Luisa H. 
rating
7 years ago

They have an incredible team of professionals, great products and sevices, and are centrally located. They are always helpful with any questions, too! 

Business response:

Thank you for your feedback! We love our members! 

Shazz S.'s profile image
Shazz S. 
rating
9 years ago

I recently became part of the First Credit Union family and I'm happy I did. My dealings with Ericka and Holly were great. I also visited the branch in Chandler and they were awesome. I was provided excellent service and was made to feel welcomed. Ericka is part of the management team and took the time to send me a welcome card with a personal thank you/welcome message and a gift. I really appreciate receiving first class service. 

Business response:

Hi Shazz, Thank you for your kinds words. We love our members! 

Mackenzie C.'s profile image
Mackenzie C. 
rating
11 years ago

This location is right next to my work and is incredibly convenient. I have been a member of this bank for 6+ years after converting from Satan's Lair (BofA). They are incredible as a banking establishment. I have been VERY happy with this company as a whole. Unfortunately my boyfriend handles the finances so I do not have the specifics on his experience (look for Seann C.) but we have adored them and they have gotten to know us personally at the Tempe location. They're knowledgeable, nice and do not take me for all that... read more

Zach H.'s profile image
Zach H. 
rating
a year ago

0 stars. They were the company my car note went through. Then they offered me a 0 interest credit card so I said sure. It's been 6 months I've called 4 times never once received a credit card but it shows up on my credit score and my account info. No clue where it is everytime I call in they say management will call but over 6 months calling occasionally I've never heard anything back a single time. Abysmal service, they're nice when you call in but the resolution is always "we just won't call or email you back" Depositor... read more

Frequently asked questions about First Credit Union

How is First Credit Union rated?

First Credit Union has a 3.3 star rating with 98 reviews. 

When is First Credit Union open?

First Credit Union is closed now. It will open on Monday at 9:00 a.m.