This profile has been claimed by the business owner or representative.
Fitment Industries
- Auto Parts & Supplies
- Wrightstown, WI
About this business
Location details
401 County Rd U, Wrightstown, WI, 54180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great customer experience
Business response:
Hi, Robert. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Instructions were poorly translated and were a little lacking. When I dialed your number for service I was put on hold for a long period of time and then cut off.
Even if they help you fit wheels to your car and they do it wrong. They will not take them back. They said I mounted tires on them and I did not. The customer service girl just kept repeating herself in the emails. Horrible company. Will never buy from them again. Ever!
Business response:
We're sorry to hear you were disappointed with your experience. To clarify, the wheels were not rejected solely because of signs of mounting. They were also rejected due to scratches on the face of the wheels caused by improper packaging during the return process. That being said, we cannot issue a full refund upon receipt of damaged and/or used product. Especially since we accepted said return far beyond our 30-day return policy as a gesture of goodwill. Although the outcome is not what you had in mind, management will ... read more
They shipped my package to Texas… I live in Pennsylvania. The customer service said they would give me updates, that’s all they kept saying. Eventually I called in and got hung up on, then a different rep called me back and I got somewhere, she was kind and informative. I understand mishaps happen, I wouldn’t base if you should buy from them off my one experience, but this was my experience. I’ve yet to receive a refund as they stated they would cancel the order for me.
Business response:
Travis, our apologies for the misdelivery and the delay in receiving your refund. Our team will get working on this right away and follow up once it is completed.
Deceptive product description. Purchased what I thought was an BMW M4 carbon fiber oil cap but just received a paper thin overlay with sticky tape to place over the original cap. Not sure how the sticky tape will hold up in the hot engine bay. If it comes off and causes damages. Might be a good case in court of law. Shipping and packaging was very good on the bright side. Don’t worry I will not install it. Would not purchase again.
Business response:
Jack, thank you for bringing this to our attention. The product description concerns are valid. Our management team will be in touch to discuss this further and get this resolved.
Be honest about delivery times.
Business response:
Daniel, our apologies for any delays that you experienced. Delivery times are ETAs, and there can be many different factors that cause delays. Our management team will be in touch to discuss this further.
Called after a week and was told they were putting on the final touches of mounting and balancing the tires and rims. Called 2 days before they were supposed to be delivered and was told the exact same thing. Rims arrived undamaged and mounted, but weren’t even shipped until the day they were estimated to be delivered. Given that I was told the same thing word for word by 2 different customer service reps, I have a feeling I was given the same script as anyone who calls in and their customer service just can’t be bothered to... read more
Business response:
We apologize for the frustration and understand your disappointment with the communication and shipping delays. This is not the experience we want for our customers, and we appreciate your honest feedback. We’re glad the rims arrived safely, but we understand that doesn’t make up for the lack of transparency throughout the process.
The wheels look amazing. I did have to contact customer service due to a challenge and they were prompt in resolving the issue. That said i would certainly use they’re services again in the future.
geena helped me with my return. Great customer service
Frequently asked questions about Fitment Industries
How is Fitment Industries rated?
Fitment Industries has a 4.8 star rating with 19,932 reviews.
When is Fitment Industries open?
Fitment Industries is closed now. It will open tomorrow at 9:00 a.m.