This profile has been claimed by the business owner or representative.
Fountainbleau Self Storage - New Orleans
- Self Storage
- New Orleans, LA
About this business
Location details
4040 Tulane Avenue, New Orleans, LA, 70119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This storage is the worst, The hours posted online are not the hours of the storage access! There's a flyer on the door stating very limited access and closed on Sundays! Just this week I found out that the Fire Marshal have given them a few days to get the storage facility up to code and the climate control storage that's advertised have not had air conditioning in months!!!! Also, every person who rent a storage has to be escorted to their storage by an employee and only have 10 minutes to get whatever they need and lea... read more
Business response:
Hello. We’re sorry to hear about your experience and concerns. Please reach out to us directly at info@storageasset.com so we can discuss this further.
This storage is trash! The hours online shows hours of operation from 6am-10pm. But the sign taped on the door says the building shuts down at 8pm, and closed at 4pm on Saturday? The elevator is broken, it's a shelter for the homeless and the fire alarm was blaring when my Mom arrived today (Sunday 7/20) as usual on a Sunday! I guess they are closed on Sundays which is not fair! You can not sell a storage to a customer with different information! I asked her not to use this company or the location but she didn't listen. She... read more
Business response:
Hi Brandon. Please reach out to us directly at info@storageasset.com so we can look into the issues you mentioned and assist you and your mother as soon as possible.
I just received a request to contact Fountainbleu Storage. Funny how they did not care until the problem shows up on Yelp. I will keep you all apprized of what is happening.
Business response:
We’re sorry to hear about your experience and take your concerns seriously. Please reach out to us directly at info@storageasset.com so we can discuss this further and work toward a resolution. Thank you for your feedback.
Horrific, Disgusting, Negligent, Unsafe....got locked in building and pulled fire alarm, no one on the property responded, no emergency exit, no way out.... called 911, police and fire came to the rescue, requested a call from corporate, not surprisingly, no one got back to me. Unit reeks of cigarette smoke. Gate is always broken. Shame on this facility and the higher-ups running it! Stay away!
Business response:
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at info@storageasset.com at your earliest convenience and we will do our best to turn your experience around.
I have been renting a music studio from fountainbleu for 7 years now. The first 5 years were great and had a decent staff that would work with me. Mrs. Deandre the new Manager is as incompetent as they come. Can't get get anything done right. Honestly shouldnt have her job. They required insurance on the spaces recently which is also ridiculous. Wont answer the phone. Electricity went out and they wont fix it. This company is terrible. FIND NEW OWNERS ASAP!!!
Business response:
Hi Logan - we are sorry to hear of the negative experience that you had at our facility. We have an electrician coming to look at your unit today. We would like the opportunity to address your concerns. Please email us at info@storageasset.com at your convenience. Thank you.
If you're homeless and need somewhere to live for $60 something a month, just rent a unit on the second floor. There's a whole community of people who live in their storage units up there. I've had to ask them to move their bikes/furniture/etc. just to get something from my unit. It's unreal.
Business response:
Hi Stevie, we are sorry to hear of your negative experience. After Hurricane IDA, the property was without security and some people were trying to stay in their units. With the security guards back in place, we assure you this won't be a problem moving forward. If you have additional concerns, please reach out to us at info@storageasset.com and we are happy to address them with you. Thank you, and have a great day.
RESERVATIONS BEWARE! Made a reservation for a small climate controlled unit. Went in today to claim, and staff member told me there were none available. And not apologetically either. Blamed it on the 'company that takes the reservations'... Said I was the third person who came in with 'a reservation' they can't fulfill. I'm no expert, but seems you have a problem on your hands that can be fixed. Maybe stop takin reservations you can't fulfill and wasting people's time? Worst part was staff member looked at me like it ... read more
I made my reservation way in advance for my unit. I called the facility for my reservation and they said all I needed to do was to come and fill out my paperwork. I come to the facility and they are now telling me I never spoke with them and that I don't have a unit at all. This has been incredibly bad service on the corporation and facility. When I tried to make dialogue asking questions the staff became incredibly defensive and rude towards me. How am I deserving of bad customer service when it isn't my fault that your com... read more
I recently moved out of this storage unit after over three years of service, and find it to be lacking on so many levels for what you're paying for, and would not suggest this as a viable option to folks looking to store their stuff. There are things beyond the control of this building, like the personal feelings of safety and the street leading up to it that has literally been chewed apart in the last year or so, but it's still something to take into account if transporting valuables to store. It's not easy to traverse. ... read more
Frequently asked questions about Fountainbleau Self Storage - New Orleans
How is Fountainbleau Self Storage - New Orleans rated?
Fountainbleau Self Storage - New Orleans has a 3.8 star rating with 269 reviews.
When is Fountainbleau Self Storage - New Orleans open?
Fountainbleau Self Storage - New Orleans is open now. It will close at 10:00 p.m.