This profile has been claimed by the business owner or representative.
Four Star Realty Denver
- Apartments
- Denver, CO
About this business
Location details
1835 S Pearl St, Denver, CO, 80210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I reside in the *******************, Apt *************************. Our lease expires in July 2026. We were told this apartment is quiet. It is not. We were told the apartment was located with a view. We can see all the Heating and Air Conditioning equipment. We complained of the smell of marijuana coming into our apartment. We were advised to discover its origin and file a complaint. I complained there are no exhaust fans in the bathroom to remove odors. I was informed they are not required. These apartments are exactly wha... read more
Business response:
Thank you for taking the time to share your experience. We sincerely appreciate your feedback and are sorry to hear that ******** has not met all of your expectations. Our number one goal is to ensure that Residents have an enjoyable living experience, and we would love to discuss these concerns with you directly and find solutions that meet your needs. We look forward to connecting with you further regarding your noted items.We are particularly sorry to hear about your experience with the resident portal and account access,... read more
We have had a lease for a house on the "hill" with Four Star Realty and Property management for our son who attended CU Boulder. They manage many properties on the Hill and it is hard to get a way from them. They have almost a monopoly of properties on the Hill and therefore they s**** the parents that have to sign on behalf of their kids for their leases. In our cases, of the many detrimental contract arrangements that they have, despite multiple people signing leases and paying leases individually, they claim that they can... read more
Business response:
Hello *****, we are sorry to hear about your negative experience and any miscommunication that may have factored into your review. Please be aware that when residents sign a lease with ********* that they are made aware of the joint and several nature of the lease agreement per section 39 (page 8) of the lease agreement which specifies that in the event of more than one person signed to the lease agreement that all persons are treated as a collective entity. Because of this clause, the security deposit will be refunded back ... read more
I was a property manager for years and my parents live at **************** in ********. This is the most poorly managed property I have ever seen. The grounds are in the worst condition and the fees that are being charged are fraudulent at this point. Slum lords, and I will continue this complaint.
Business response:
Thank you for your feedback. ******, the ****** Community Manager, has confirmed we have had some inconsistencies on grounds maintenance recently, but we have updated expectations with our landscaping vendor and grounds conditions are expected to improve very soon.
I moved in a month ago and still have not had anyone contact me with information I have requested. I called to set up my electric and Xcel said the property had been vacant since 2007, Four Star didn't seem to know anything about it and told me "not to worry as long as the lights are on they will handle the billing." I have yet to receive any information as to when or how I will be billed for utilities. There are no garbage or recycling cans for my unit specifically and despite multiple phone calls and emails, not one person... read more
Business response:
*******,Thank you for reaching out. The property in question recently transitioned to a new property manager outside of Four Star. We apologize that communication regarding this change appears to have been lost in the transition.Last week, our Four Star asset manager connected with you to address your questions, and we hope that provided some clarity. If theres anything further we can assist with, please dont hesitate to let us know.
Do I mind living here? No. Getting in touch with the leasing office is basically impossible. Not only do they not list my property as under their ownership despite having their signs plastered outside but when I do finally get in touch they are basically clueless. I had my door code changed, they didnt change it instead i now have 2 codes with the old code still active defeating the purpose of changing it for my safety. Next, i have a package stolen, i call the leasing office and they arent working! Their office hours are Mo... read more
Business response:
We sincerelyapologize for any inconvenienceyou have experienced recently. It seems communication has been the biggest disconnect or point of frustration so I wanted to provide you with the contact informationfor the three individuals currently responsible for overseeing this property so that you can reach out directly anytime you need something in the future.*************************************************************************************************************************************************************************... read more
My son's lease ended on August 13, 2024. I personally filled out the online mail forwarding address and was with him when he turned in his keys and filled out a hard copy containing his forwarding address. 4Star is required by law to return deposits in 60 days. He received a deposit reconciliation via email on October 4, 2024 with the tenant refund due by October 12, 2024. The deposit was not received. Multiple unanswered phone calls and unreturned messages over the next month. He met with campus legal services on November 1... read more
Business response:
Mrs. ***************** are sorry for the delay in these tenants receiving this deposit. The deposit was mailed out on 10/4/24, which was the same day we emailed over the reconciliation packet.When we heard that the deposit was not received we sent off the request to have the check resent on 11/18. While the 7-10 days is typically accurate to reissue a check, the agent you spoke to did not realize that the holiday check run schedule would impact this. This is why there was a bit of a delay in getting the check cut.One of the ... read more
STAY AWAY! This property management company was recently sued by the city of boulder for overcharging residents with rent and move out costs. I stayed at a student living property in Denver and between me and my 2 roommates where charged a total of 1800$ in move out costs. I could have maybe cleaned the apartment a little better before leaving but no cleaner costs 1800$. They charged us for flooring painting and cleaning. Flooring carpet past 5 years old you cant charge a resident and painting falls under wear and tear besid... read more
Business response:
Hello,My name is *****, and I'm a Denver student living community manager. We're sorry to hear that your move-out experience did not meet your expectations, and appreciate the time taken to provide feedback. I would greatly appreciatethe opportunity to discuss this matter furtherwith you, as this allows us the opportunity to address your concerns and any areas that may need improvement. If you'd like to do so, please contact me at **************.Sincerely,***** *****Multi-Site ManagerFour Star Realty"
I never received the correct keys for my apartment, my toilet broke and it took them weeks to fix it, my heat was stuck on full blast and was 95 inside, and now my water has been shut off with no notice. Do not under any circumstances rent from this company! They violate the habitability laws of their residents
We filled out a rental application and never heard back if our application was accepted and never received a lease. A week later the company sent threatening letters saying we owed $2,500 for the over due rent and threatened to refer us to collection agency and report us to the credit bureau. AVOID AT ALL COST!
Business response:
*****, We believe your issue to be resolved at this time after communicating with our Denver office Director, *******************. Please feel free to reach out directly if that is not the case. You have been removed entirely from our system and will receive no additional communication from our office regardingthis property. No rent or payments are due and all personal information will be shredded. This can serve as your documentation that ***** applied to take over a lease at a property on **** but never signed to move forw... read more
Frequently asked questions about Four Star Realty Denver
How is Four Star Realty Denver rated?
Four Star Realty Denver has a 3 star rating with 902 reviews.
When is Four Star Realty Denver open?
Four Star Realty Denver is closed now. It will open tomorrow at 8:30 a.m.