This profile has been claimed by the business owner or representative.
Fox Pest Control Southlake
- Pest Control
- Southlake, TX
About this business
Location details
2100 Greenwood Dr, #120, Southlake, TX, 76092, United States
Get directions
Not sure about their pest services but Christina, one of their techs, stopped when two dogs were running loose in the street and helped get them back home. We all like working with the kind of people that go above and beyond and do good things. Thank you Christina for being so kind.
Business response:
Hi Heather, thank you for your kind review about Christina. We are lucky to have her on our team! At Fox we make it a priority to help our team members grow not only professionally, but also personally so we can provide the best experience for our customers. Sincerely, Abby V. Customer Success Team
Recently had D'Artagnan service my home. The advance communication was excellent and attention to detail when servicing my home was truly appreciated. He was very knowledgeable and made my experience a positive one, even going above and beyond on several tasks. Would recommend using Fox Pest Control.
Business response:
Hi Matt, thank you for your 5 star review. Communication is key to creating a successful service, and Dart definitely makes that a priority. If there is anything we can do for you before your next service please let us know. Sincerely, Abby V. Customer Success Team
I used fox pest control recently for a problem I was having, the people are nice and I thought the prices were real reasonable. They talked me through and made sure I had all the info to prepare the yard and house for treatment. I plan to have them back out once in awhile for preventive treatments. So all in all great service.
Business response:
Hi James, we are glad to hear you were pleased with your service. We strive to give our customers a great experience from start to finish. Thank you for your kind review and the 5 stars! Sincerely, Michelle B. Customer Success Team
Tyler did a great job. He was very thorough and specific in explaining what he did. Was very reassuring and letting me know if I had any questions or needed any assistance I can give them a call. Thank you very much for your service
Business response:
Dora, thank you for your review. Tyler is a great technician and works hard to provide his customers with the best service. We are happy that you were pleased with him! Sincerely, Rachel J. Customer Success Team
Beware Fox Pest Control customers! We were approached by Elijah with Fox Pest Control in August claiming they could beat our current pest control company's monthly cost. We were told the treatment plan includes our current coverage for mosquitoes and tick and termite bait at the lower price. We never received the contract email and we just realized we were being charged $85 more a month than we were quoted by Elijah. We contacted Fox Pest Control directly and explained we were lied to about the cost. They offered to reduce t... read more
Business response:
Hi Vicki- We’re really sorry for the confusion and frustration regarding your pricing and services. We appreciate the opportunity to speak with you to review your concerns, and work toward a resolution. We have closed your account without a cancellation fee and appreciate you sharing your feedback with us. Sincerely, Cortney G Customer Relations Team
Sales rep showed up at my house at 8 PM and called me a bad father if didn't buy their service. This company is a scam.
Business response:
Hi Chris, We apologize for the unpleasant experience you had with our representative and appreciate you reporting it to us. Your feedback has been shared with our Branch Manager so it can be addressed with our sales team. If you would like to discuss your experience further, please feel welcome to call our office at (682) 337-0300. Sincerely, Michelle B. Customer Relations Team
Predatory sales practices. Avoid at all costs. They don't seem all that intelligent about it, either.
Business response:
Hi C G, We're sorry this was you experience, our sales representatives should be respectful, professional, and understand when someone isn't interested. We never want anyone to feel pressured or uncomfortable during an interaction. Thanks for taking the time to share your feedback. Sincerely, Cortney G Customer Relations Team
Don't come around a person's home at 8pm asking for a slice of pizza as im picking up a Doordash order left on the porch. Don't ask about my military service after I told you im not interested in your services. Happened today in Oak Valley Estates. Next time I wont be so pleasant.
Business response:
Hi Alex- We're so sorry—while our representatives do their best to connect with homeowners, it's important that they respect people's time, boundaries, and decisions. Thanks for bringing this to our attention. Your feedback is important, and we'll make sure it is shared with the appropriate team for review. Sincerely, Cortney G Customer Relations Team
Canceled service back in July.. Person comes out today to spray. I was surprised. Called FOX to find out why.. It takes an act of Congress just to cancel service. Had to make 4 phone calls. Managers and supervisors are supposedly out spraying so had to schedule a call. only they did not give me a time. Spoke to 3 different people. they say can not cancel service without a manager, hogwash!! The processes are horrible, the service stinks, they get upset when you call them to come back, too expensive. We just want to ... read more
Business response:
Hi Norma, I'm sorry to hear of your frustrating experience and would like to help. I was unable to find an account in our system matching your name and situation, so please call our office at your earliest convenience. We will work to address your concerns and assist you with closing your account if that is your preference. We hope to hear from you soon. Sincerely, Michelle B. Customer Relations Team
Frequently asked questions about Fox Pest Control Southlake
How is Fox Pest Control Southlake rated?
Fox Pest Control Southlake has a 4.8 star rating with 1,018 reviews.
When is Fox Pest Control Southlake open?
Fox Pest Control Southlake is open now. It is open 24/7.