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2100 Greenwood Dr, #120, Southlake, TX, 76092, United States
Get directionsNot sure about their pest services but Christina, one of their techs, stopped when two dogs were running loose in the street and helped get them back home. We all like working with the kind of people that go above and beyond and do good things. Thank you Christina for being so kind.
Business response:
Hi Heather, thank you for your kind review about Christina. We are lucky to have her on our team! At Fox we make it a priority to help our team members grow not only professionally, but also personally so we can provide the best experience for our customers. Sincerely, Abby V. Customer Success Team
Recently had D'Artagnan service my home. The advance communication was excellent and attention to detail when servicing my home was truly appreciated. He was very knowledgeable and made my experience a positive one, even going above and beyond on several tasks. Would recommend using Fox Pest Control.
Business response:
Hi Matt, thank you for your 5 star review. Communication is key to creating a successful service, and Dart definitely makes that a priority. If there is anything we can do for you before your next service please let us know. Sincerely, Abby V. Customer Success Team
I used fox pest control recently for a problem I was having, the people are nice and I thought the prices were real reasonable. They talked me through and made sure I had all the info to prepare the yard and house for treatment. I plan to have them back out once in awhile for preventive treatments. So all in all great service.
Business response:
Hi James, we are glad to hear you were pleased with your service. We strive to give our customers a great experience from start to finish. Thank you for your kind review and the 5 stars! Sincerely, Michelle B. Customer Success Team
Tyler did a great job. He was very thorough and specific in explaining what he did. Was very reassuring and letting me know if I had any questions or needed any assistance I can give them a call. Thank you very much for your service
Business response:
Dora, thank you for your review. Tyler is a great technician and works hard to provide his customers with the best service. We are happy that you were pleased with him! Sincerely, Rachel J. Customer Success Team
Forced service participation, no signs of work preformed. Extra unexplained charge to credit card. No reply when questioned.
They have been double charging me for months. They claim they don't have my card number but a charge keeps appearing on my card and they withdraw from the checking account also..double charging. They claim it's someone else pulling a scam but the phone number on the charge with my bank is for FOX PEST! Beware of scams. I had to block them from charging my card because they wouldn't stop. They won't give me a credit and my bank only goes back 6 months. My son used his copy of my card for the first couple charges which I agree... read more
Business response:
Hi Kelly, We are sincerely sorry for any inconvenience this may have caused you. I can assure you our intentions were never to overcharge you. Please reach out to our office at your earliest convenience to discuss this further. Sincerely, Kacie E. Customer Relations Team
Im stuck in some contract! They guaranteed they'd get rid of the mice...and they'd be here every 2 weeks ( OR SOONER) it's been over 9 weeks now... NO ONE has come out... I just found a roach climbing the walls and..... ready, I'm paying $75 PER MONTH for them to 'service my house' and get rid of the mice AND the bugs~ NOT COOL! I've got to find another company, I've been with Fox since April 2024... it's almost September.... STILL HAVE THE MICE! Still have bugs IN MY HOUSE! Horrible
Business response:
Hi Mary, We are sorry to hear that you were not impressed with the services and did not receive the quality of service you were hoping for. Please feel free to reach out at your earliest convenience and our representatives will be happy to help you. Sincerely, Kacie E. Customer Relations Team
I have had a rodent infestation within my home. The techs came out and put glue traps all over and that didn't work. The manager came by and could not find the access point at which the rodents came in but said the poop looked like squirrels and they did not cover squirrels. I had Paul look outside at the roof and he said he could not climb a ladder to get on top of the roof. So, even though I am 60 years old and a woman I told him I would climb on top of the roof because we thought there was an access point on the roof. It... read more
Business response:
Hi Jeanine, We are sorry to hear about your rodent infestation. Unfortunately we are not able to service squirrels. We are sorry for any inconvenience this may have caused you. Thank you for sharing your concerns. I will ensure that we discuss this with our team to help make this more clear. Sincerely, Kacie E. Customer Relations Team
Had Fox for approximately 2 1/2 years. The first year was fantastic, service techs were knowledgeable, courteous and took their time with the property. Once I went month to month, the techs became lazy, barely doing the minimum unless I asked them to do something. Then there is the pricing increase every 4 to 5 months. Decided to cancel and was told I would still have to pay because the next billing was less than 30 days but my next service was 45+ days away. I checked the contract and what they said did not align to their p... read more
Business response:
Hi Pete, We appreciate your feedback. We are sincerely sorry that after being with us for a while you have become unsatisfied. I am not able to find your account to look into this for you. Please reach out at your earliest convenience and our representatives will be happy to help you. Sincerely, Kacie E. Customer Relations Team
Fox Pest Control Southlake has a 4.8 star rating with 995 reviews.
Fox Pest Control Southlake is open now. It is open 24/7.