Fox Pest Control Southlake

D W. 

on Yelp

2 months ago

Forced service participation, no signs of work preformed. Extra unexplained charge to credit card. No reply when questioned. 

Kelly O. 

on Yelp

a year ago

They have been double charging me for months. They claim they don't have my card number but a charge keeps appearing on my card and they withdraw from the checking account also..double charging. They claim it's someone else pulling a scam but the phone number on the charge with my bank is for FOX PEST! Beware of scams. I had to block them from charging my card because they wouldn't stop. They won't give me a credit and my bank only goes back 6 months. My son used his copy of my card for the first couple charges which I agree... read more

Mary S. 

on Yelp

2 years ago

Im stuck in some contract! They guaranteed they'd get rid of the mice...and they'd be here every 2 weeks ( OR SOONER) it's been over 9 weeks now... NO ONE has come out... I just found a roach climbing the walls and..... ready, I'm paying $75 PER MONTH for them to 'service my house' and get rid of the mice AND the bugs~ NOT COOL! I've got to find another company, I've been with Fox since April 2024... it's almost September.... STILL HAVE THE MICE! Still have bugs IN MY HOUSE! Horrible 

Jeanine G. 

on Yelp

2 years ago

I have had a rodent infestation within my home. The techs came out and put glue traps all over and that didn't work. The manager came by and could not find the access point at which the rodents came in but said the poop looked like squirrels and they did not cover squirrels. I had Paul look outside at the roof and he said he could not climb a ladder to get on top of the roof. So, even though I am 60 years old and a woman I told him I would climb on top of the roof because we thought there was an access point on the roof. It... read more

Pete O. 

on Yelp

2 years ago

Had Fox for approximately 2 1/2 years. The first year was fantastic, service techs were knowledgeable, courteous and took their time with the property. Once I went month to month, the techs became lazy, barely doing the minimum unless I asked them to do something. Then there is the pricing increase every 4 to 5 months. Decided to cancel and was told I would still have to pay because the next billing was less than 30 days but my next service was 45+ days away. I checked the contract and what they said did not align to their p... read more

Kyle A. 

on Yelp

3 years ago

Stay far away from this company. They don't deliver but have no problem taking your money. They say they can came come out, but then tell you sorry but we need to move, then call you the day before, Again, we need to move. When you have bugs in your house and you have paid for their service they just don't deliver on their services. So stay away far away from them. 

Danielle A. 

on Yelp

5 years ago

I called them because we're having a rodent issue. Made an appointment for the following week. They called the next week saying they made a mistake and need to reschedule. Fine, mistakes happen. We rescheduled for the next week. They were suppose to be here between 1-3 today and said they'd call before arriving. It's now 3:15 and I've not heard from anyone. Meanwhile, who knows how many more rats have reproduced in my walls while I've waited for the last two weeks for them to show up. Now I'll have to wait another week or tw... read more

Kenny W. 

on Yelp

5 years ago

Stay away from these guys, it's a terrible value, terrible company that then locks you into a contract with a 150 dollar cancellation fee for no reason. Save your money. Had them come out again, sprayed every nest except 1. But refuse to come back out. They love taking that money, but don't want to follow through with what they promise. 

Jacky C. 

on Yelp

5 years ago

I absolutely do *not* recommend this company. One of their reps rang our doorbell today. The only reason I opened the door was that our yard man was outside mowing. (I thought maybe he had rung to ask us something.) There is a huge, prominent "No Soliciting" sign in block letters on a red background on our storm door. There's no way he didn't see it. I turned down his offer (to replace our current pest control that charges us maybe $150/year for their "affordable" service -- $80 for the first visit, then $37/month!) Th... read more