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Fox Pest Control Southlake
- Pest Control
- Southlake, TX
About this business
Location details
2100 Greenwood Dr, #120, Southlake, TX, 76092, United States
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Stay far away from this company. They don't deliver but have no problem taking your money. They say they can came come out, but then tell you sorry but we need to move, then call you the day before, Again, we need to move. When you have bugs in your house and you have paid for their service they just don't deliver on their services. So stay away far away from them.
Business response:
Hi Kyle, We are sorry that you have not had a good experience. We would love to make this up to you. Please give us a call immediately and we will work to make this right. Sincerely, Kacie E. Customer Relations Team
I called them because we're having a rodent issue. Made an appointment for the following week. They called the next week saying they made a mistake and need to reschedule. Fine, mistakes happen. We rescheduled for the next week. They were suppose to be here between 1-3 today and said they'd call before arriving. It's now 3:15 and I've not heard from anyone. Meanwhile, who knows how many more rats have reproduced in my walls while I've waited for the last two weeks for them to show up. Now I'll have to wait another week or tw... read more
Business response:
Hi Danielle, we're sorry for the frustration you experienced, and we would love to make it up to you. I attempted to locate your account, but nothing in our system matches your Yelp name. It's possible that the account is under your landlord's name. Please call our office at your earliest convenience and ask to speak with our Office Manager, Mackenzie. She is expecting your call and will work to get you taken care of. Sincerely, Michelle B. Customer Success Team
Stay away from these guys, it's a terrible value, terrible company that then locks you into a contract with a 150 dollar cancellation fee for no reason. Save your money. Had them come out again, sprayed every nest except 1. But refuse to come back out. They love taking that money, but don't want to follow through with what they promise.
Business response:
Hi Kenny, we are sorry that you were not impressed with your first service. We appreciate you sharing your concerns with us so we could address them. After yesterday's follow up service, you should begin to see improvement. Keep in mind that some products are time-released and take up to 2 weeks for full effect. Please keep us informed about activity you are seeing and if any concerns arise. We are eager to deliver the results you are looking for. Sincerely, Michelle B. Customer Success Team
I absolutely do *not* recommend this company. One of their reps rang our doorbell today. The only reason I opened the door was that our yard man was outside mowing. (I thought maybe he had rung to ask us something.) There is a huge, prominent "No Soliciting" sign in block letters on a red background on our storm door. There's no way he didn't see it. I turned down his offer (to replace our current pest control that charges us maybe $150/year for their "affordable" service -- $80 for the first visit, then $37/month!) Th... read more
Business response:
Hi Jack, we apologize for our representatives disregarding your No Soliciting sign. We have shared your feedback with our Sales Manager so that he can address it with his team. We are sorry for the inconvenience you experienced. Sincerely, Michelle B. Customer Success Team
Frequently asked questions about Fox Pest Control Southlake
How is Fox Pest Control Southlake rated?
Fox Pest Control Southlake has a 4.8 star rating with 996 reviews.
When is Fox Pest Control Southlake open?
Fox Pest Control Southlake is open now. It is open 24/7.