Fox Rent A Car

Christian W 

on BBB

3 years ago

Deceptive tactics: Overall a good car rental experience for the price. I want to point out major problems with my rental. Pre-paid gas is a scam, the leasing agent offers a written advertised price per gallon that is much cheaper than the average gas station. What they fail to tell you is that their price is pre-tax, and you will be charged California state rental car and travel taxes on that amount. So a $97 gas charge is taxed close to $35, turning price per gallon to actually much more expensive than advertised. Quite dec... read more

John W 

on BBB

3 years ago

Zero Rating. Do NOT USE THIS COMPANY! I was told by the agent at Orlando counter that I did not need to fill up the tank upon return of car, because Fox charges LESS than gas in the area. Fox charges $4.18 per gallon. Therefore, I returned the car THREE-QUARTERS FULL after using only 4 gallons total on my trip and allowed Fox to fill the tank. When I received my bill, it was for $55.00 in gas!!!! I only drove 100 miles total! and the tank read THREE-QUARTERS FULL! When I called Fox customer service, they told me, "you signed... read more

Michael F 

on BBB

3 years ago

Fox Rent a Car lied to me about my Visa not covering damage. The girl at the desk literally told me this in order to coerce me into buying additional insurance. When I returned home to challenge this charge, Fox denied my claim that I was lied to. They stole my money under false pretenses and will not return it. Their customer service is a joke. Do not ever use this company! 

Ziyi Y 

on BBB

3 years ago

Do not rent from HERE. Worst rental car company ever. If you cancel a reservation, they will not refund you at all. They hide the terms, so you are not aware that you won't get your money back. Shady company and the reviews prove it. 

David G 

on BBB

3 years ago

I rented a car and the person who attended me gave me an upgrade because they did not have the one I had reserved but they charged me for the change. Then I pay with my card and I tell him that my daughter's husband is going to guide him, they also charged me for an additional driver because the one who pays has to guide, I informed him and he didn't tell me that he is the one who pays for the guide. I made the claim and they give me 50% back or a credit. The method is not to inform you well so that you pay more and the same... read more

JO L 

on BBB

3 years ago

Do not rent from Fox. I rented a car and the tires are bald. I can see the threads on the tire. A flat could happen at any time. They want me to make an hour and fifteen minute drive to return it in this condition. Makes a loud noise when driving. I am afraid to drive it. No one will help me. Ruining my vacation. 

Rob T 

on BBB

3 years ago

Our car was infested with cockroaches and we had to replace the windshield wipers because they were so bad it was dangerous! They offered us a 50 dollar credit for Fox which we will never use! Do Not Rent from them!!!! 

Ana B 

on BBB

3 years ago

They charged us $149 for gas. We returned it full. Provided proof of payment of gas from the station just down the road. But since we only used 6 gallons they are only willing to refund us $50. Fox Denver Airport is where we rented from. And will never again. Stay away from Fox. Their customer service is horrible. 

Svetlana C 

on BBB

3 years ago

I rented a car at LAX. When I returned they added extra charges of $260. They never told me about this when I rented a car. When I called them to complain they said that the charges were for some insurance and they can give me half of the money back or talk to a manager to get a full refund. I asked them to check with the manager and get back to me. They never called me back and when I called them they said that my request has been denied and they can only give me future credits for Fox car rental.I don't ever want to rent w... read more