Frontier Utilities

Name: Frontier Utilities
Address: 20455 State Highway 249, Suite 200, Houston, TX, 77070, US
Telephone: (866) 926-8192
Price range: $$
Rating: 4.9

4.9

★★

10490 reviews

|Home Services|Houston, TX 77070 United States

20455 State Highway 249, Suite 200, Houston, TX 77070 United States

(866) 926-8192

https://www.frontierutilities.com/

Home & Garden, Utilities

Open now:7:00 am - 6:00 pm

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About

Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several local organizations. Our customer’s happiness is also a top-priority for our highly-skilled care team. No matter the issue and complexity for a resolution, our team is rea

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4.9

★★

10,490 reviews

5★9,708

4★665

3★88

2★0

1★1

28 reviews have no rating

Reviews(1829)

Google Reviews(8661)

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Featured

Cruz S on BBB

★★

6 days ago

Frontier employees gave me a great piece of mind after having a horrible experience with ambitenergy. I would strongly recommend Frontier to everyone. Thank you.

Kelly L on BBB

★★

7 days ago

Easy and simple set up. Great customer service! Looking forward to starting a new plan with this company.

Jennifer M on BBB

★★

8 days ago

Today we initiated service with Frontier Utilities; so this review is for initial correspondence, as I cannot vouch for customer service for established customers. The representative, Astrid, was friendly, helpful, and easy to work with. We do not readily give out social security information and are thankful they use alternative means for making service possible. The setup process (phone conversation and online account setup) was easy.

Business Response:

Thank you so much for your kind words, Jennifer. We really appreciate you taking the time out to share your experience with us. Frontier Utilities

Kendall H on BBB

★★

21 days ago

Very easy process. Carlos was knowledgeable and explained everything very clearly.

Business Response:

Hi, Kendall, Thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!

Linda H on BBB

★★

21 days ago

Non-intrusive way to get electricity. No need for techs to come bother you--everything is done remotely. Sales person was polite and informative. Looking forward to starting new with you guys!

Business Response:

Wow! Thank you, Linda! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day!

Patricia L on BBB

★★

a month ago

Person I spoke with was extremely helpful. Very nice. Explained things very well. Please with the contract I signed up for. Very good rate.

Business Response:

Thank you so much for your kind words, Patricia. We really appreciate you taking the time out to share your experience with us. Cheers, Frontier Utilities.

David H on BBB

★★

a month ago

Happy with the quick, polite, informative service! Glad to be with Frontier. I had previously joined Green Mountain Energy, but their error caused me countless hours, extra expenses, and my electricity shut off in the cold winter (though I paid for all my energy used). Frontier has been working seamlessly for us so far since the start, and has great pricing.

Business Response:

Thank you, David! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day!

Frances M on BBB

★★

a month ago

The renewal process was easy and painless. Couldn't be happier with my new contract. Usually you need to jump through hoops finding the best rate and price matching but with Frontier I saved money and time getting the best new rate possible without having to switch providers.

Business Response:

Hi, Frances, thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!

Angela K on BBB

★★

a month ago

Thought I was going to need to switch to another provider on Power to Choose, as I always do at the end of a contract...BUT Frontier offered me the BEST rate even possible with no gimmicks or tricks (I do my research) for a 24 month agreement. Javier was my rep and he was exceptional. Extremely knowledgeable, courteous, easy to talk to and responsive, AND he gave me a $25.00 refund on my last bill with them if I renewed today, which I did. Very pleased with my choice, especially with energy costs where are now and likely going up in the next year or 18 months. Angela K

Business Response:

Hi, Angela, thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!