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Frontier Utilities

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About this business

Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more

Location details

601 Travis Street, Suite 1400, Houston, TX, 77002, United States

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Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 2:00 p.m.
4.913,322 reviews
28 reviews have no rating
Teresa M.'s profile image
Teresa M. 
on Birdeye

7 years ago

Awesome sales experience, tried everywhere but the deposit was to high and Frontier was able to give me a fixed plan with a deposit of just $49. The agent was really friendly to me! 

Teresa M.'s profile image
Teresa M. 
7 years ago

Awesome sales experience, tried everywhere but the deposit was to high and Frontier was able to give me a fixed plan with a deposit of just $49. The agent was really friendly to me! 

Booshai Boo Bobbi's profile image
Booshai Boo Bobbi 
7 years ago

Sergio was awesome..... I love Frontier.... Haven't been disappointed.... Great company..... 

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V. R. 
7 years ago

This company is a scam they give you and estimate usage daily but the next day they give you a usage of 3 days more add on to the day before usage this way you are being charge more than you use yes this is prepare but when they get your actually monthly reading and it's less usage use than you paid in that month no credit is being issue to balance out for the amount paid in that month and to top it off if you call to get information on why things are not balancing out the customer service individual is no help and rude 

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Pat Hincks 
7 years ago

Safiya was an incredible customer service rep. She was very knowledgeable about all of the different plans available. I saw a plan online and was thrilled to be getting our rate down to 4.9 cents per kilowatt hour. I was dissapointed when Safina told me that rate was for only new customers. She then told me about a plan that will be even less for us. Great job Safina and thank you for your assistance! 

Misha Coffmon's profile image
Misha Coffmon 
7 years ago

...i have been with frontier utilities 2 going on 3 years... they really are an amazing light company, my personal opinion though, i do believe they could offer their faithful consumers some sort of reward here and there instead of to just new customers... but customer service is amazing as proved by my recent contact with a representative named Corey... the only Corey there.... he was kind, courteous, and knowledgeable... he was patient, friendly, and we shared a couple of laughs during periods that were time con... read more

Lynn Criss's profile image
Lynn Criss 
7 years ago
Kimberly Ann Ramirez's profile image
Kimberly Ann Ramirez 
7 years ago

I have been with Frontier Utilities since 2013, and so far I am very pleased with my rates and experience. However, I almost switched companies - looking for the best price. . . . Sergio Torres is an excellent customer service specialist - he explained questions I had, he was patient, and helped to find best deal for me - I renewed my contract and stayed. I am VERY pleased with his help. 

Liliana Morales's profile image
Liliana Morales 
7 years ago

Frequently asked questions about Frontier Utilities

How is Frontier Utilities rated?

Frontier Utilities has a 4.9 star rating with 13,322 reviews. 

When is Frontier Utilities open?

Frontier Utilities is open now. It will close at 6:00 p.m.