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Frontier Utilities

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About this business

Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more

Location details

601 Travis Street, Suite 1400, Houston, TX, 77002, United States

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Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 2:00 p.m.
4.913,325 reviews
28 reviews have no rating
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Jonathan Brooks 
7 years ago

Thank you Frontier Utilities for your superior customer service and transparency. Sergio was very helpful and made sure I was satisfied. Thank you! 

మోహన్ రెడ్డి's profile image
మోహన్ రెడ్డి 
7 years ago

Jenny.. ur customer service is very good.......... 

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Stephanie Sue 
7 years ago

Best customer service ever!!! Jenny P. Listened and helped with any questions I had. Great customer service experience!! 

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Andrea Bellinger 
7 years ago

Let me be the first to say I hate calling the light company because of so many negative experiences I've had with my previous provider, and when I had an issue with my bill recently I dreaded calling Frontier. Well when I got on the line with Jenny P., my experience was turned upside down, in a good way! She listened to what I had to say and didn't rush me or make me feel like just another person calling with just another issue. She listened to what my concern was, made sure she understood and let me know what she was able t... read more

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Daphne Woods 
7 years ago

Frontier Works great! Saved me alot of time. 

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Marilyn Lane 
7 years ago
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Mia Wilkerson 
7 years ago

I'm glad I chose Frontier Utilities to be my electric provider..Rates are excellent and I would recommend everyone to them as their provider.Customer Service is #1 in my book.. I hope I win the gift card it is much needed.. Thank you Frontier Utilities as my #1 Carrier.. 

R. S.'s profile image
R. S. 
7 years ago

Frontier Utilities have decent rates, but thier customer service is poor and its impossible to get the truth from them. After a promotion I went to an advertised month to month, with no deposit at a higher rate after being told my initial deposit would be refunded. It never was, and I stayed with them and went to another offer months down the line. Once the contract ended these people short me $13.90 on my returned deposit which was an ACH in 3 different amounts! They can't explain why nor can they stop stalling on their hor... read more

Business response:

Frontier Utilities appreciates the opportunity to respond. After reviewing Mr. ****** account, we confirmed the following: on November 11, 2014, an enrollment was completed with a 3-month promotional contract to initiate electric service with Frontier Utilities. At the time of enrollment, Mr. ****** was advised that a deposit of $250.00 was going to be required to start the service. On November 13, 2014, the payment of $250.00 was made to cover the deposit using a credit card. As part of the terms, the deposits are returned ... read more

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Randi Miller 
7 years ago

My bill has never been over $40 with Frontier... Lovin' it!!! Thank you for such affordable electric rates!!! 

Frequently asked questions about Frontier Utilities

How is Frontier Utilities rated?

Frontier Utilities has a 4.9 star rating with 13,325 reviews. 

When is Frontier Utilities open?

Frontier Utilities is closed now. It will open tomorrow at 7:00 a.m.