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Gentle Dental Coal Creek
- Dentists
- Newcastle, WA
About this business
Location details
6935 Coal Creek Parkway SE, Newcastle, WA, 98059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They made an appointment for 1:00 pm on a Monday. When I got there at 12:45 as they requested the office was closed. I waited around until 1:15 then gave up. Not very professional
Chris The only way my issue could be resolved is if you guys paid me back for the three hours of work I took off without Pay to come to your office and wait 50 minutes past my appointment time and still not be seen. to add insult to injury the next day I got a text saying that they had missed me because I didn't show up for my appointment which is at her crap because I was there for over 50 minutes waiting to be taken back for my appointment
Business response:
Dear Kat, thank you for taking the time to post your feedback, and we appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at +1 425-278-5702. Thank you.
They may provide reasonable dental care. The issue is scheduling. It's easy to get an appointment, but once you are checked in they make you wait forever. I've had two appointments in the last week for cleaning and exam. I waited more than 1/2 an hour each time. The first time I sat in the chair for 1/2 an hour and the only reason they started then is that I got up to leave. The second time I checked in for my appointment and was I. The waiting room for another 30 minutes. There was one other patient. Scheduled, n... read more
Business response:
Dear Tom, thank you for taking the time to post your feedback, and we appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at +1 425-278-5702. Thank you.
Most recent update: no respect from that clinic at all. They are laughing in your face and continue do the same. I had appt on 9/14 and Doctor literally forced Lupee to give me the estimate. I requested to send to insurance for pre-authorization to make sure estimate is correct. I refused to do procedure on 9/14 and rescheduled for 10/12/23 to make sure estimate is correct and I know the out-of-pocket amount. Today is 10/10/23 and I still don't know what insurance is covering. I called insurance and they told me no pre-autho... read more
Business response:
Thank you for bringing your concerns to our attention. We pride ourselves on ensuring a professional and safe environment for all patients, employees, and visitors. We would appreciate the opportunity to learn more about the circumstances leading to your concerns. If you would kindly internal message us your number, our Director of Operations will contact you for further details. Our email is riskmanagementdepartment@interdent.com or, if you would prefer to call, (844) 219-8187. Thank you.
Unorganized and communication is not good from both the receptionist and dentist. Asked for quotes with my type of insurance and never got a call back. Good luck having records transferred it wont happen. Explain to me why you cant get basic clean without a deep cleaning when other dentists do it. Felt like it was after more $. Kind of like car dealership vibe. Felt like a typical chain franchise shop. Just give me ur $ no personal attention, care or customer service. In the last 6 months look at the reviews.. 3 out ... read more
There are plenty of reviews sharing that they forget to actually put your appointment in the schedule and guess what!? This happened to me as well. I called two times to confirm I was in the schedule. It was confirmed both times. I show up and the front desk could not find me in their schedule. The front desk continued telling me that she didn't work there and was from a different location. The woman showed no empathy or sympathy for the situation. I informed her I had taken a day off from work and she scrambled to the back ... read more
I would not go back to this office. I had an appointment with an oral surgeon that I was referred to by my regular dentist. I had just had full x-rays with my regular dentist. I had to wait 3 months to have an appointment with the oral surgeon. Instead of requesting x-rays from my dentist, when I got to my appointment, they said I MUST have a full set of x-rays again which are not covered by my insurance, in order to see the oral surgeon. Since I had waited 3 months, I let them re-do the x-rays and had to pay for them on th... read more
Recommended by my friend, I decide to book appointment here for tooth cleaning. Called this location in the morning, and the customer service/front office man who took my phone cal was so RUDE!! That front office man was impatient, did not want to answer my question about my insurance! This is my first time to book appointment here I definitely have to confirm to see if this location accepts my insurance. The doctor here may be very good, but the front office man was just so rude and talked to me impatiently and his sound w... read more
Frequently asked questions about Gentle Dental Coal Creek
How is Gentle Dental Coal Creek rated?
Gentle Dental Coal Creek has a 4.2 star rating with 198 reviews.
When is Gentle Dental Coal Creek open?
Gentle Dental Coal Creek is closed now. It will open at 8:00 a.m.