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Gentle Dental Palo Alto
- Dentists
- Palo Alto, CA
About this business
Location details
853 Middlefield Road, suite 1, Palo Alto, CA, 94301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'll start by saying that this review unfortunately isn't one of the actual dental service, rather the business side. I fell and sustained a chipped front tooth and have a loose front tooth. I found this dental practice, read reviews on their website which were al great.i scheduled an appointment with ease about a week and a half to two weeks out. I received a text confirming my appointment the week prior and one the day before. I thought all was great, however the day before right after 5 pm, I received a text saying that ... read more
Answer your phone - having to drive there to make an appointment is inexcusable. Paying attention to customers is important.
Zero stars. Do not get on their mailing list. It's impossible to be removed. It's too bad because I had a good experience with the actual quality of work but the admin and marketing are no help at all. Seems like this should be an easy fix.
Business response:
Nick, thank you for bringing this concern to our attention. We will look into this right away. You can also contact our local management team at +1 650-813-9800 and ask for the Practice Manager.
The dentist I was assigned to couldn't see me for three months so I asked my insurance for a list of new dentists. This place was able to make an appointment the same week. I read the reviews and was worried, but decided that since I was just going for a cleaning, I would give them a try. After 20 minutes of waiting and filling out the same forms I already had the previous day, I was told they wouldn't accept my insurance. I called my insurance company and they said they had made the transfer and all should be good. When the... read more
This was my first time at this facility because of an insurance change and it was an unpleasant one. I arrived on time and ! was seen by a female dentist who disregarded my request for her to be gentle. I told her she was hurting me more than twice doing my examine. I've been to several dentist and never felt uncomfortable and the dismissal of care by the physician.. I had to find another dental provider where I felt cared for
Saw online that they had a 50 dollar coupon for new patients for exam and x-rays, when I tried to make an appointment, they said the coupon wasn't valid. Bait and switch, very much a scam. When it starts this bad, it doesn't finish well.
this was honestly the worst service i've had in a dentist office. i left nearly in tears because of the immense tooth pain and the lack of empathy or care. not the place to be if you need anything other than a routine cleaning.
Business response:
Dear Latoya, thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at 650-813-9800. Thank you.
THE MOST UNPROFESSIONAL DENTIST OFFICE I HAVE EVER BEEN TO IN MY ENTIRE LIFE! Unfriendly receptionists, these people deliberately try to confuse you, they lie so that you believe you have no opinions, they literally told me that I would need to be with out teeth in my mouth for ten days for a minor repair ! I am so mad that I can't even recall the long list of reasons GENTEL DENTAL is a huge disappointment. When I calm down I will be returning to edit this and drop a much more detailed review. ABSOLUTELY FURIOUS!
Business response:
Julian, thank you for bringing this concern to our attention. We will share this review with local and regional management and will ask for someone to contact you. You can also contact our local management team at 650-813-9800 and ask for the Practice Manager.
I don't normally write bad reviews but the customer support and the way they handle HIPPA is beyond ridiculous. They have you sign a consent form EVERY time you come in and HIPPA requires it only once a year. On top of that they don't have the proper forms for Medical release. They didn't communicate that any of that was needed before I came in. I pre-paid my co-payment and when I did NOT get the work done because they didn't have the advisement from my doctor the manager WAS NOT THERE to refund me. So I have to call my bank... read more
Business response:
Thank you for bringing your concerns to our attention. We pride ourselves on ensuring a professional and safe environment for all patients, employees, and visitors. Accordingly, we take these types of allegations very seriously and have initiated an internal review. We would appreciate the opportunity to learn more about the circumstances leading to your concerns. If you would kindly internal message us your number, our Director of Operations will contact you for further details. Our email is riskmanagementdepartment@interde... read more
Frequently asked questions about Gentle Dental Palo Alto
How is Gentle Dental Palo Alto rated?
Gentle Dental Palo Alto has a 3.4 star rating with 495 reviews.
When is Gentle Dental Palo Alto open?
Gentle Dental Palo Alto is closed now. It will open tomorrow at 8:00 a.m.