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Gentle Dental Palo Alto
- Dentists
- Palo Alto, CA
About this business
Location details
853 Middlefield Road, suite 1, Palo Alto, CA, 94301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am writing this review to express my extreme disappointment and frustration with the treatment I received at Gentle Dental in Palo Alto. My experience has resulted in a complete waste of $1,000 and, more importantly, a breach of professional trust. Prior to visiting this office, I consulted with a DDS specializing in endodontics who clearly informed me that my tooth was "non-savable." However, when I came to Gentle Dental, I was persuaded otherwise. The dentist insisted the tooth could be saved with a crown, offering the b... read more
Awful experience. I waited 50 minutes past my appointment time with no apology. The front desk was rude, and the staff in the back was completely unorganized and clueless. The dentist didn't even have an assistant, so I had to repeatedly ask for basic things like water rinse and suction. This office is unprofessional and poorly run. I would not recommend it to anyone.
Horrible service, they didn't give me the dentist I picked. On top of that when I went in I was rescheduled because the dentist wasn't in my network. Then they rushed me in straight to X-rays so they can be paid before any consultation. Took my X-rays rushed me out and never called me back for a follow up. Absolutely horrendous service
This is solely regarding their scheduling team. I called to set up an appointment for my son, months ago. It was obliviously a call center and not the direct office since the representative was rude; but I could get past that as long as I was able to set up an appointment. I called today to verify if additional information from the previous dentist would be needed for my son's appointment in one month. I was informed that the team was at lunch. I asked if someone could follow up upon their return but never received the call.... read more
I was denied a regular cleaning even though I am in-network with my insurance. Dr. Qazi and her staff insisted on a deep cleaning treatment, despite my clear request to start with a standard cleaning and consider a deep clean at a later date. I explained my personal situation politely, but Dr. Qazi refused and told me not to bother with a regular cleaning at all. My husband and I ended up canceling our appointments because it's hard to trust a doctor who won't listen to patients and seems more focused on pushing an upsell s... read more
I had a very disappointing experience at this dental office. I scheduled a regular cleaning, but when I arrived, they refused to provide it and told me I had to pay for a deep cleaning instead. At no point was a regular cleaning offered or even discussed as an option, which I find unethical--especially for a preventive visit. To make matters worse, they didn't automatically provide a breakdown of what was billed to my insurance. I had to ask for it, and even then, it wasn't clearly explained. Patients deserve transparenc... read more
Absolutely do not go to Gentle Dental in Palo Alto. I scheduled a consultation with oral surgeon Dr. Niloofar Deyhim through the number listed in the Cigna directory. I was explicitly told by the gentleman I was speaking with that he was with the Palo Alto office and that I was booking with an oral surgeon, at the Palo Alto office--not a general dentist. When I arrived, the front office was completely disorganized. I had spent 20 minutes filling out forms online, which they couldn't find. Once they finally located them, I h... read more
I read the reviews and skeptical about coming. I saw that it was ok for routines cleaning so i scheduled am appt for a cleaning. After the exam and rays, they said they didn't have time for a cleaning... ?????
I was having my checkup and deep cleaning and they found a crown cavity that needed to be filled. so they had extra time after the checkup and they started the cavity. then they didnt have enough time to put filling in the crown so i had a big hole in my tooth. and a week later it got infected and sore i scheduled an emergency appointment and they prescribed me anitibiotics and scheduled a date to remove the tooth. then we came in to remove the tooth a month layer and you know what they charged us. $1500 for a tooth exctra... read more
Frequently asked questions about Gentle Dental Palo Alto
How is Gentle Dental Palo Alto rated?
Gentle Dental Palo Alto has a 3.4 star rating with 495 reviews.
When is Gentle Dental Palo Alto open?
Gentle Dental Palo Alto is closed now. It will open tomorrow at 8:00 a.m.