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Gentle Dental Tempe
- Dentists
- Tempe, AZ
About this business
Location details
3136 South McClintock Drive, Suite 1, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stay away! I work for one of the major health organizations here and deal w all the patient complaints so I know how some people get upset. which is why during these interactions I stayed calm and understanding. But front desk staff was still very rude and had attitude. 1. Major billing issues. Notified them 5x (called 2x/took letter in 3x) I received notification from my insurance stating they needed documentation from their office. So why did they call me 6-7 months later saying my insurance kicked back bill and I need t... read more
I have been going there for over 15 years and I'm done with them. They are a corporation so out of touch with their patients. Every time I go for a cleaning they charge one price and then hit me up on my next visit saying I have an over due balance. I set appointments months in advance and they always call the day before and want to change it. Also, the people at the front desk and on the phone are very rude and uncaring. My recommendation is to go somewhere else, I am.
The person who deals with the finances there came up to me to discuss the balance of the work I that I owed was 2,050 and she did not wait to see if my insurance was going to cover it. She made me think that I was cleared after I paid the balance then a week later, I got a bill for over 4000 dollars and I had to pay it, I recommend that if you go do not take their word that your insurance is going to cover the work and double check with your insurance. Now I am in major debt because they did not make sure that it was covered... read more
It's sad i had to leave one star. Stay away from this place they changed me $500.00 dollars to glue a crown back on. You be the judge
DONT GO HERE.!!! THEY TELL YOU WHAT IT COSTS WITHOUT INSURANCE, THEN THEY TRIICK YOU INTO SIGNING THE NEW AMOUNT, 880.00 - 1000.00 for a crown I needed 7 crowns they didn't offer a discount or pmt plan , they actually put me in a room and they started calling me by someone's else's name , Dr comes in asking me about my bone graph , I WAS A NEW PATIENT NEVER BEEN THERE !! or seen their drs ,, are you kidding me!! Beware my friends !!
I'm still waiting since last year to get my work approved, but there's a problem with coding. Hoping to resolve because the dentist plan was something I thought was going to be perfect for me. I can't say anything else... My insurance covers everything with no out of pocket... Hope this helps someone...
Business response:
Hi Kim - While this reply may seem generic, we read every review and forward it to our local team in the office and to the management team for review and to contact the patient to resolve any issues. Since this is a public forum, we are not able to speak directly regarding patient care. If you would like to talk to someone, please call us at 480-831-5200. Thank you
This place is horrible. The front office staff is rude and unprofessional. The quality of service provided was painful and I had to go back because the dentist did not do the job right the first time. The dentist act like they are better because they have a degree in Dentistry, that don't make you a good dentist, they probably barely passed the state exams. If you want good quality care this is not the place. Stay away from big company corporations and go with a dentist that can afford their own practice. Dental dental in... read more
Business response:
Dear Melissa, thank you for taking the time to post your feedback, and we appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at +1 480-831-5200. Thank you.
This place is like a car dealership. They sit you down and try and sell you things with different price plans and you feel like you're being pressured. The ladies at the front desk are very snooty and Military like. It's their way or the highway and can pretty much care less about you as long as I get their money. No bedside manner.
Business response:
Dear Kent, thank you for taking the time to post your feedback, and we appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at +1 480-831-5200. Thank you.
So this is my first time and really should have done this sooner but I have used Gentle Dental for years and they are hands down my favorite! My primary location is on 7th Street and bell with their whole team Dr. H and my fave dentist Monica! I recently went to another location because I did an ortho consultation. Now this is something I was really nervous and scared because I didn't know what to expect. So the folks that helped me were Angela who btw knows her shite and is super sweet and on it and Dr Kess and Robin! They... read more
Business response:
Hello Kunesha, we're happy to hear you had such a positive experience with our team!
Frequently asked questions about Gentle Dental Tempe
How is Gentle Dental Tempe rated?
Gentle Dental Tempe has a 4.2 star rating with 1,161 reviews.
When is Gentle Dental Tempe open?
Gentle Dental Tempe is open now. It will close at 4:00 p.m.