Glo Tanning

4.5

Tanning
Fort Smith, AR

About this business

Beauty Hair Salons Tanning

Location details

6801 Phoenix Ave, Fort Smith, AR, 72903, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 9:00 p.m.
Tue	9:00 a.m. to 9:00 p.m.
Wed	9:00 a.m. to 9:00 p.m.
Thu	9:00 a.m. to 9:00 p.m.
Fri	9:00 a.m. to 9:00 p.m.
Sat	10:00 a.m. to 6:00 p.m.
Sun	10:00 a.m. to 6:00 p.m.

4.5511 reviews

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Rhiannon D.

3 years ago

They don't accept cash and will not let you buy just one single session for a spray tan. Very very pushy and just a really odd atmosphere! I went for a spray tan and left after an hour (only customer there) with nothing. So so weird.

Business response:

Thank you for taking the time to share your experience with us, Rhiannon. We always want to deliver a 5-star experience and I'm sorry that this wasn't the case during your visit. We always want the best for our clients by offering them the best services. We know your time is valuable, and we would love to connect with you whenever is easiest for you so we can make this right. I will be happy to call you so we can make it right with you. You can send me your phone number at hello@glotanning.com! I look forward to your respons... read more

Lily G.

3 years ago

me and my mom have had an account at glo tanning for three years. I've never had a problem until today. I came home from Fayetteville this week to come get my hair done, and so I dropped by to tan tonight. The woman told me that I needed to buy goggles, so I did. And I signed for it. What she didn't tell me, was that I was signing to put my card on file. And my mom had canceled her account for over four months. So imagine my distraught when I get an email in the tanning bed that says my card is on file and that I'll be payin... read more

Cindy F.

4 years ago

They closed a location and now the wait times are crazy. I have been morning, afternoon, and night and it doesn't make a difference. Today I have waited over 45 minutes and people are lined up. The monthly fees are too high for this kind of service. More than 10 people have left without tanning due to wait times as I sit here and write this review. Do better Glo Tanning! We are doing our part with automated payments to you every month now you need to get it togethe!

Business response:

Hi Cindy! Thank you so much for taking the time to review and share your thoughts! We did try reaching out to you and got your voicemail! So feel free to give us a call back at your earliest convenience, we would love to speak with you! We are in busy season, so waits are more common during these months, but we are continuing to work to ensure traffic gets in and out quickly. I understand your frustration and we will continue to improve our processes. Thank you for your feedback, we look forward to speaking with you!

Amber G.

6 years ago

This is the worst place to tan I was tanning at Beach bum which was sold to Glo Tanning no one was told Beach bum was selling to glow A note on the door at beach bum said customers who used to tan at beach bum could tan at Glo tanning. I paid on the 5 of Sep at Beach bum which Glo tanning now owns. Went to Glo tanning to tan I was told that I can't tan there because I didn't want glow tanning debiting my account every month I got conflicting information from three different girls on why I couldn't tan this was just one of th... read more

Chris A.

6 years ago

These place is clean. They sell you a three month deal then it starts automatic draft. Unless you cancel. In person. On the 20th of month. If you don't. $50 + tax. You can get just as good from Jergens in a bottle. I promise. Girls working counter are not knowledgeable at all. Oh, and if you call the phone number you get a phone tree. Awful.

Business response:

Hi Chris. We do care, I promise! Please reach out to guest services so we can hear you out. We want to fix it if we can and learn from your situation so maybe we can improve going forward. We value all our customers. We know you and other glo customers are the reason we able to employ almost 100 people. 405.708.6320 or hello@glotanning.com

Racheal B.

6 years ago

They told me my card declined so I contacted my bank. My bank has absolutely no record of them even trying to charge my card. So Glo tanning charged me the fee for my card declining and there is no record of it from the bank. They ripped me off and then told me there is nothing they could do for me.. I will not be going back there.. People be aware of how they operate. I went in there to get a copy of my failed transaction to take to my bank and wouldn't you lnow they're printer was out of paper and couldn't email it to me..... read more

Erika P.

7 years ago

This business is the worst tanning place I've ever dealt with. The owner is terrible and doesn't keep good staff. The beds are constantly out of order or broken. The on line cancelation and putting your account on hold is non existent! Myself and several people I know have been lied to and screwed out of several hundred dollars!!! Please go anywhere else but here!!!

Business response:

Erika, we are so sorry to hear that you didn't have a good experience. We have made some changes and would love for you to come by and check everything out!