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Grace Pointe
- Retirement Homes
- Moore, OK
About this business
Location details
1501 Grace Pointe Dr, Moore, OK, 73170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The new management hasn’t kept the landscaping up near as well as before. Internet needs to be upgraded, lots of down time. Impossible to stream shows on internet. We need additional maintenance personnel, takes days for maintenance to be handled. Feel they are stretched thin over the 3 properties.
Business response:
Thank you for taking the time to share your feedback with us. To better understand your concerns and address any issues you may have encountered, we kindly ask that you take a moment to email us at info@trueconnectioncommunities.com with additional information. Our team is committed to addressing any concerns and making your experience with our community a positive one. Thank you for your understanding, and we look forward to hearing from you soon.
My husband and I enjoy living at Grace Pointe. We love walking the grounds, especially around the ponds. The ducks are so cute and friendly! Last but, not least the office and maintenance personnel are truly awesome.
Business response:
Thank you for taking the time to leave a review! We appreciate your positive feedback and are delighted to hear that you have had a great experience living in our community. We value your input and look forward to continuing to provide excellent service.
Beautiful setting with the pond and wildlife, more activities than I can possibly do. If you are not active you will miss out on so much. We are a Community and look out for one another, that is the best part.
Grace Pointe is a wonderful community with beautiful grounds They mow and rake often. If you have a maintenance issue, they will fix it right away. My pipes froze 2 days in a row. They fixed it both times within an hour. They have activities and exercise every day, and potluck meals get together at least once a week. My cottage is located next to the pond with a fountain. I could list a lot more reasons to live here, but it would fill a whole page. Please come for a visit, you can see for yourself. You won't be disappointed.
This community looks great off the major road. It is not! Landscaping is lacking once on the property and there is no landscaping team. Maintenance is assigned those tasks. It is impossible to communicate with the staff(management) here. I have many calls, texts…all unanswered. There are no amenities at all! This is a true regret in my life, actually the only one. I want to move out but I am owed a refund and have no idea who to contact regarding the situation. It’s an expensive mistake. Be careful.
Business response:
Thank you for sharing your concerns. We are sorry to hear that your experience has been so frustrating, particularly regarding communication and your efforts to obtain information about a refund. We understand how important timely responses and clear communication are. We would appreciate the opportunity to learn more and address your concerns directly. Please contact us at (405) 703-0999 so we can connect you with the appropriate team and review your situation.
Their security deposit is NON-REFUNDABLE, so you are out [Amount Removed] whenever you leave.
Business response:
Thank you for your feedback. We understand that deposit policies are an important consideration, and we always encourage prospective residents to review and ask questions about all lease terms in advance. We’re happy to discuss any details or provide clarification — please feel free to reach out to our team directly.
Frequently asked questions about Grace Pointe
How is Grace Pointe rated?
Grace Pointe has a 4.4 star rating with 93 reviews.
When is Grace Pointe open?
Grace Pointe is closed now. It will open tomorrow at 8:00 a.m.