Graciela Estep

Norma Alicia H. 

Verified by American Portfolio Mortgage / Town Square Mortgage

4 years ago

I would have appreciate more explanations of the options about closing costs, and what to expect at the closing . Also more explanations as to what all the charges were for and possibilities of having share them with the seller. I felt as she was serving the seller and the agent better than me. I’m sorry but this is the way I felt. Other than that it was fast and we appreciated it.  

Diane Moss, S. 

Verified by American Portfolio Mortgage / Town Square Mortgage

4 years ago

She was efficient and got the package to the underwriter quickly. The only reason I won’t use her is because she is not local to HOUSTON. If I were in her area, I would use her.  

Melissa M. 

Verified by American Portfolio Mortgage / Town Square Mortgage

4 years ago

I'm sorry, but Gracie had zero communication with me throughout the process. I called several times and left voicemails and my calls were unreturned. She ultimately did reply to an email, but it was only one simple sentence m  

Jorge A L. 

Verified by American Portfolio Mortgage / Town Square Mortgage

4 years ago

I felt like a number to this organization, I also had some issues when closing due to number not being accurate.  

Melanie Renee G. 

Verified by American Portfolio Mortgage / Town Square Mortgage

4 years ago

I’m a more face to face person I don’t like that we were unable to meet in person. I know covid going on but still. Sometimes I would get a reply fast when I had questions. I don’t like the fact that I was told an assistant at was helping me she took forever to reply sometimes. I feel more comfortable working with one person.