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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I bought an used 2018 Ford Expedition for my wife’s birthday. My wife is 9 months pregnant and can’t travel the 1 hour drive to the dealership. When I got home with the vehicle I had to detail the vehicle again due to all the trash, stuck candy, chips, etc. throughout the whole car. I also had to order more parts that should have been on the vehicle. I purchased these parts from our local Ford Dealership. To top it off, we were told that we would have to drive the car all the way back to the dealership because our vehicle’s ... read more
Business response:
Stan, we apologize if you feel you've had a negative experience with our dealership and your purchase. We perform inspections on our vehicles prior to sale and we are sure to be transparent about them before we sell them. We want to speak with you to address your concerns. Please contact Amanda Gonzales at Agonzales@grandprairieford.com and we will do our best to make this better.
Grand Prairie Ford is a very shady dealership. After carefully negotiating a proposal with a payment and signed contract, the dealer found every excuse to encourage my son to leave the car behind for maintenance. Upon arriving to pick up the vehicle the following day, The dealer stated I needed a co-signer. Before completing the call with my co-signer , I was told that the car was sold . If this isn’t shady I don’t know what it is. I’m sure with the way the economy is set up the dealer pulled some lewd tactics. I probably ca... read more
Advertised price was 3k less than the official quote when i asked about vehicle (not including tax of course). We were working out a deal and negotiating with sales rep (Ivan) when he suddenly went silent for almost 24 hours and then came back and said car was sold. We were never told anyone else was looking at it. Not sure if i believe him or not but avoid this shady dealership.
Business response:
Megan, thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
I went in to buy a new car and trade my 2020 Explorer which is loaded. They offered me 28k for it. KBBa values it at 37k plus they wanted to add 15k over sticker price on a new Mach-e. Bunch of thieves. This is why people don’t like car salesmen.
Business response:
Hello, Arthur. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Amanda Gonzales at Agonzales@grandprairieford.com and we will do our best to make this better.
My family has bought multiple vehicles with Jackie. He is straightforward and honest. Jackie has repeatedly helped us work deals on new and used vehicles. I cannot say the same about his management. While Jackie continually works for the customer, his management makes his job significantly harder by being hard to work with and stubborn. Despite working on this deal with Jackie across two days, I never met his management or even heard their name. They tried playing games by remaining anonymous. If my family did not have a his... read more
Tried to work with Danny, but he never answered a single email from me. He sent me the orginal “thanks for contacting us, how can we help” email and then when I replied 4 times over 4 days he never replied. About a week later, he sends me a “look at our specials and are you still in the market” general cut and paste email to which I told him “yes I’m still trying to buy a truck”. After that he still never replied to me after several more emails. Ali ever got were prewritten newsletter emails from him, zero actual help.
Business response:
Please have me removed from your system, I don’t want to get getting marketing generic emails from you. I bought from 5 star Ford for below MSRP.
I purchased a Ford truck from this Dealership in 2017. I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not the brakes). I drove 60 miles passing many Ford Dealerships along the way. My Service Advisor tells me it will 7-10 Business days before they get to diagnose it. Either Ford vehicles are breaking down in droves or the Service Dept is poorly ran because 7-10 business days is beyond ridiculous. I was considering buying another... read more
Mr. Harris was initially a pleasure to work with. However, after a discrepancy between what he told me and my final contract, I have not heard from him, the GM I’ve emailed, and the customer service rep. I recommend keeping every little sheet they have you sign, that was my mistake.
Worst experience I ever had with service. . I brought my car in For recall service and my car came out with more issues than when I brought it in with. The service manager Melissa was blaming us saying it happen after we took the car when we called the next day and they set the appointment 4 days later
Business response:
We take these comments very seriously. It is imperative that we get all of your detailed information. Please contact Emily Gotch at 972-859-5421 and we will do our best to make this better.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,537 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.