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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My name is Steve Alonzo. I would like to let every consumer know, This collision Ctr is horrible!!! Please avoid them at all cost. F
Service manager Melissa tried to get me to say I had Excellent service on my Ford 2006 in exchange for refund of $205. I showed up on 2/6/2021; since I put only “good” I did not get my refund promised. You can’t cover up what happened with poor service. Although they corrected the mechanical issue I still had to pay for the part, which is not right because I didn’t have this issue when I took my truck to you for an oil change. I requested that the replaced part be saved and I will pick up when I pick truck up, but guess what... read more
Unfortunately the worst dealership I have ever dealt with, if I were to list all the issues I would write a book. They did not used my approval letter with BoFA, they financed with another bank without my knowledge, they did not explain what happened, they do not treat me with respect, I paid almost $2000 in an extended warranty with Ford and today I found out that the guarantee does not exist. They know they made a mistake and just transfer you, they don’t say sorry or try to solve the problem, even if you have all the rece... read more
Do yourself a favor and ask for Jackie by name. He is awesome. They had great prices, but the other employees I had to interact with really make it a zero sum game. I guess there are strengths and weaknesses at all dealerships, but the customer service at Grand Prairie Ford is inadequate at best. If they have a good price, proceed with caution. If their prices are the same as another dealer, avoid this place like it’s COVID-19.
Pretty disappointing experience. Tried to buy 3 different trucks at advertised price only to find its just a bait and switch operation. They also tried to pull the "cant find your keys" game while they work their cheesy rookie sales guy routine. Don't waste your time here!
UNPROFESSIONAL Let me just start off with how RUDE everyone at this dealership is. On 7/31 I went into a different dealership to get a truck; I was content with the truck and they were willing to work with me to get into a vehicle. I was advised by my family to come to THIS dealership to explore more options. On 8/1 I came in with my fiancé and spoke to Ron Smith who guaranteed he would take care of us (the irony of it all is hilarious) we picked out the car we wanted my fiancé left for work and my mom (who’s worked at SEVER... read more
Parts Manager is not easy to work with I'm currently driving a ford with a broken AC. I'm calling various Ford Dealers to get the part knowing they had multiple in stock and I am out of state just trying to get a part. Still would not release the part and would rather I drive around in 100 degree weather than help to get my vehicle fixed. Will let all my friends in DFW to stay away from Grand Praire ford because of lack of parts department Service.
All was great until finance. I felt really pushed to buy warranty. I would have appreciated time to decide, at least 3days. Finance guy seemed very unfriendly once he realized we would not buy the warranty. They tried to send in a closer but that made the experience much more frustrating at this point I no longer wanted the car. The pressure was just overboard. I was already paying more than I intended as the add on the internet was misleading about the rebate. Then to be told that the warranty would cost more and no offer t... read more
Business response:
We are sorry if you felt pressured to purchase any additional warranties. We never want a customer to feel pressured to buy, but instead empowered with enough knowledge to make the decision that is best for them. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Melissa French at 972-859-5410 or Mfrench@grandprairieford.com and we will do our best to make this better.
Jackie Mercer was assigned to assist Dee in the sales experience, as she is new. He was rude, impatient, checked his phone, followed up on other leads, and had no interest in assisting us. Dee was amazing, apologized and worked hard to find us the right fit. I would not recommend Jackie Mercer. I was very disappointed and quite upset at the lack of respect and customer service. My Young children treat others with more respect than he did. I will refer others to Grand Prairie Ford to work with Dee and the management team.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Melissa French at 972-859-5410 or Mfrench@grandprairieford.com and we will do our best to make this better.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,537 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.