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Greenwood Funeral Homes and Cremation
- Consumer Services
- Fort Worth, TX
About this business
Location details
2301 North Sylvania Avenue, Fort Worth, TX, 76111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
When you lose someone you love and you are the one making arrangements for them to, you need someone in your corner helping you think and trusting they are not taking advantage of you when in a weak and vulnerable state. You are not going to get any support from ANY of the staff at Mount Olivet. Please proceed with caution if you are considering doing business with this group.
Business response:
I am so deeply sorry to hear that your experience at Mount Olivet Chapel during such a difficult time was anything less than supportive. Losing a loved one is an incredibly painful and overwhelming experience, and the last thing anyone needs when making arrangements is to feel unsupported or taken advantage of. I can assure you that your experience is not acceptable and will be reviewed by our management team and addressed. Your feedback is truly important, and I want to assure you that we take your concerns very seriously.... read more
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A family friend was buried here (Mount Olivet) only two months ago, and the grass is so dry and does not look well kept. It’s a disgrace that families are paying 10’s of thousands of dollars and the plots are not even being kept up to looking good where the headstones are falling deep into the dirt. It’s absolutely ridiculous, and something needs to be done. This is supposed to be a part of the healing process, being able to go and visit their loved ones and it has not been healing when the ground looks this way.
Business response:
Dear Elyssa, Thank you for taking the time to share your concerns. We sincerely apologize for any disappointment or distress this may have caused for you and your friend's family. We understand that visiting the final resting place of loved ones is an important part of the healing process, and we strive to provide a tranquil and well-maintained environment for our families. The reality is that like all homeowners in Fort Worth, we too are fighting this extreme heat and its effects. But I can promise you we are working 7 d... read more
Really bad service we didn’t get what we pay for
Business response:
Bustamante... I am sorry that your experience was not what you expected and since that is the case we too are not happy. I can assure you it is our desire that you get not only the service you pay for --but more. But because I am not familiar with your situation, may I ask you to call Michael Underwood, at 817-336-0584 at your earliest convenience, M-F 8:30 - 4:30 pm. If Mr. Underwood is busy, PLEASE, leave him a message so he will get back to you to hear your concerns. Please know that although it is highly unusual for u... read more
Business response:
Dear Jamey... Thank you for taking the time to send your review. Sadly, it appears in some way we did not meet your expectations. For that reason, we are greatly disappointed that we did not meet your expectations and therefore, we did not meet ours and would like to know more. Can I ask a favor? We don't wish to bother you, but if you wouldn't mind, would you call Michael Underwood at 817.336.0584 and discuss your concerns and so we can specifically address your situation. Michael would welcome your call. Please accep... read more
Frequently asked questions about Greenwood Funeral Homes and Cremation
How is Greenwood Funeral Homes and Cremation rated?
Greenwood Funeral Homes and Cremation has a 4.5 star rating with 592 reviews.
When is Greenwood Funeral Homes and Cremation open?
Greenwood Funeral Homes and Cremation is closed now. It will open at 8:00 a.m.