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HANSONS of Kalamazoo
- Windows Installation
- Kalamazoo, MI
About this business
Location details
6475 Technology Ave, Suite E, Kalamazoo, MI, 49009, United States
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Bryan Hagen came out today, to take measurements and assess the optimal approach. He explained structural requirements and how the replacement windows will be fitted; he was very patient with me, never disdaining my questions from the perspective of this being a first-ever undertaking. His assessment was not only thorough, but illuminating, and working with him was a pleasure, from both my and my husband’s viewpoints.
Business response:
Thank you Dara!
The representative with whom we met, Scott McLaughlin, was both personable and professional. His earlier appointment concluded early, and he coordinated with is to advise he could meet with us sooner than anticipated, if desirable. I appreciate this pro-active approach! Scott’s explanations were thorough and courteous, and he took the time to ensure we understood even the industry-specific terminology. At the same time, he treated us respectfully, i.e., he was neither mocking nor disdainful of our lack of familiarity with ... read more
Business response:
Thank you for your 5 star review Dara. We are pleased to hear your experience has been a great one!
I called the 800 number to set up an appointment for Service, getting through to a human is painful. Long hold times, dropped calls, horrible connections, and at its worst, no one answers at all. I finally got a technician to my house, after 2 missed appointments and from there, the experience was great! Had it not been for Brian’s (Kalamazoo office) professionalism snd willingness to come out on his day off, I’d be giving the whole experience 1 star. 800 Hanson’s gets 2 star, Brian gets a 5 so I averaged it out to a 3. Mora... read more
Business response:
Lisa, thank you for your helpful feedback. My apologies for any delay in communication you experienced during the process and any inconvenience this has caused. I am so happy to hear Brian was able to elevate your experience. I will send your feedback to our management team to review and address.
The representative for Hanson's (Randy) was very informative. And after he was finished I had told him I wanted to think about it because my husband just died a couple months ago and I needed a little time and he wasn't pushy at all. He was extremely kind to me and said no problem.It is a lot of money for a new roofbut Randy explained it is a lifetime warranty and that is very comforting.
Business response:
Thank you for your wonderful feedback Kathy. We are pleased to hear our representative was kind and informative, without making you feel rushed to make a decision. Our condolences go out to you. Thank you for taking the time to leave us a review!
Randy was very informative and explained everything to me and we were very happy with the experience.
Business response:
Thank you for your wonderful feedback Kathy!
Worst experience ever. the day the contractor was supposed to show up for the final measure, he was 3 hrs. late and no call. I have been scheduled 2 times now and rescheduled 2 times NOW 2 DAYS OFF WORK FOR NOTHING. Every time I get excuses and no answers. I have 3 other friends ready to do business with them. I will definitely let them know my horrible experience.
Frequently asked questions about HANSONS of Kalamazoo
How is HANSONS of Kalamazoo rated?
HANSONS of Kalamazoo has a 4.4 star rating with 870 reviews.
When is HANSONS of Kalamazoo open?
HANSONS of Kalamazoo is open now. It is open 24/7.