Harlow's Casino Resort & Spa

3.9

Resorts
Greenville, MS

About this business

Hospitality Resorts

Location details

4280 Harlows Blvd, Greenville, MS, 38701, United States

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3.94,845 reviews

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joan

10 years ago

Great staff clean and best choice for the area All was well with the room except sticky bathroom floor and hair dryer that didn't work Good buffet Very helpful staff

Business response:

Thank you for taking the time to provide us with your feedback. We are working hard to improve our guest experience. We will address the issues you experienced in your guest room.

Mary

10 years ago

Business response:

Thank you for taking the time to rate our property. We are working hard every day to improve our processes and guest experiences.

Anonymous

10 years ago

You really do not get a good feeling at check in when the clerk tells you to let them know if you have a lady bug problem in your room.

Business response:

Thank you for providing your feedback. We understand the information may sound odd, we were hoping to make our guests aware. We will look for a better way to communicate to our guests.

Anonymous

10 years ago

Staff did not change linen when requested! We left the change bedding card on the bed and they took the card so that we couldn't leave it again. Still didn't change the sheets!

Business response:

We sincerely apologize for the guest service break down you experienced while staying with us. Our goal is to provide the best guest experience and we are sorry we didn't. We hope you will provide us with another opportunity to deliver that experience.

Perry

10 years ago

Not very helpful Cant say much for security. My phone came out of the holder on the walk from my vehicle to the front lobby. A distance of maybe 400' max. No more than 3 mins passed until I noticed it missing. I immediately went back outside to trace my steps and nowhere to be found and I had a co-worker with me and we both know for a fact I did grab it out of my vehicle. I have a pretty heavy duty rubberized case for protection since I am in the Steel producing business and in steel mills all the time. I would not hear it h... read more

Business response:

Thank you for taking the time to write and providing feedback as it allows us to look at areas we need to improve. We will review our policies and make sure our team members focus on providing excellent guest service.

Sherri

10 years ago

Best way to sleep and play Front desk did not offer us our free breakfast voucher from our booking and we were miss formed on the options for paying it was all solved the at checkout

Business response:

We apologize for the guest service breakdowns you incurred at the hotel front desk. We appreciate the feedback so we can improve every day. We hope you give us another opportunity the next time you are in the area.

Britaney

10 years ago

Business Trip This was a casino hotel. Enough said. It was a good distance from where I needed to be. Other than that, it was nice and comfy.

Business response:

Thank you for staying with us and taking the time to provide feedback.

Anonymous

10 years ago

Well Pleased Nice hotel and casino!

Business response:

Thank you for staying with us!

shelia

10 years ago

Business response:

Thank you for taking the time to review our property. We appreciate all feedback, as it gives us an opportunity to improve our processes and guest experience.