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Heritage At Deer Creek Assisted Living and Memory Care Community
- Assisted Living Facilities
- New Berlin, WI
About this business
Location details
3585 S 147th St, New Berlin, WI, 53151, United States
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I would say a 41/2 because nothing is perfect but pretty darn good. Very clean place , staff is helpful and always say hello. The room size was very nice and private. Activities are everyday which is nice for people and gives them different choices if you don't like one try another. Dad lived with us for 6 months , we realize with a place like heritage it would have been better for him to go there. It was a really good choice for us.
Was some lack of communication initially as when shower day and wash days are from staff. Many activities and good staff to initiate. Housekeeping every week does good. Food 75%. Monthly meeting for complimentary and complaining. Replacing some furniture that is necessary. Accepts requests. Showers would be better if larger. Content to live here.
Quality of the meals has been an issue! Staff has been awesome! I would recommend this facility to others! Just try to get the meals to a higher standard!
My mother made it there. My father never did. While my mom was there she contracted covid and was quarantined. While quarantined, we discovered she was in dementia and had to move her. All happened within one month. We loved most of the staff. I am still in contact with a few. Place was designed well. Food good! The only think I did not like was that I could not put a camera in her room. It was for my family abroad. They wanted to see her.
The staff was amazing, everyone really seemed to care about my mom. [name removed] the admin was so nice and caring. My mom actually passed away and everyone was so compassionate.
We chose Heritage at Deer Creek because of the staff and the newness of the building as far as updates. And location especially. You do have to make sure things are getting done, sometimes things can slip through the cracks. Such as getting her bed made everyday. But they really are accommodating and helpful as well as friendly. As a family member just be mindful to check that those tasks are being followed through for them. Things can get miscommunicated from time to time.
We toured Heritage at Deer Creek when searching for an Assisted Living facility for our loved one. This was a nice facility. Our tour guide was very good. The atmosphere, cleanliness, and friendliness was also good. We also toured the Memory Care unit. I noticed that they didn't have an activity calendar and that it didn't seem to be a priority.
Good community, it was too far for family to visit.
I would not recommend and feel like they told us what we wanted to hear and then once we were in the door things changed. Close to family and allowed pets.
Frequently asked questions about Heritage At Deer Creek Assisted Living and Memory Care Community
How is Heritage At Deer Creek Assisted Living and Memory Care Community rated?
Heritage At Deer Creek Assisted Living and Memory Care Community has a 3.8 star rating with 92 reviews.
When is Heritage At Deer Creek Assisted Living and Memory Care Community open?
Heritage At Deer Creek Assisted Living and Memory Care Community is open now. It is open 24/7.