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Heritage Hills Senior Living
- Assisted Living Facilities
- Hendersonville, NC
About this business
Location details
3200 Heritage Cir, Hendersonville, NC, 28791, United States
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I was impressed still checking this out.
Business response:
Thank you, we appreciate your feedback!
We're in the process of packing up to move but we won't be able to move until the middle of November. We needed more of an independent living situation where we have a villa and a garage, not too much different from our home here I guess, maybe a little smaller. That was mostly what we liked, that it's not an apartment, everything else was apartment type and when my wife saw this that was it, we stopped looking.
Business response:
Future Resident, we are very happy we could provide you with a positive experience!
wonderful place. But cost is very high. 2800.00 for both of us. and this would leave us with no monies to travel.....
Business response:
Thank you, we appreciate your feedback.
Wonderful place. Took my neighbors there to see it and made an appointment for them to make plans to sell there home and move there. Success and they are there and gradually adjusting.
Business response:
A Place For Mom Customer, we're glad to hear you enjoyed your visit.
I love it here. The only issue I have with Pacifica is... their accounting office makes mistakes and takes too long to fix them. I recommend this community.
Business response:
We appreciate the compliments about our community and love that you are willing to tell others about us. We understand your criticism and will use it as a learning opportunity by discussing this with staff.
Overall experience was not good at all. Staff was not good and did not seemed trained to handle dementia patients. My sister was called numerous times to assist with my mother's care. Even something as basic as trying to get her to take her medication. We moved her within a month's time to another facility.
My mother lived here for a handful of years. Right after Christmas she fell in one of the bathrooms. The emergency button did not work. So she had to crawl to her bedroom with a broken leg to get to her cell phone. I contacted the ED and he did some testing and told us that everything worked fine. My brother went to the house and proved that one of the buttons did not work. We have requested several times to have documentation around testing and maintenance and no one has provided us with this information. I have reached out... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (828) 489-3304 to speak with our Executive Director about your recent experience.
Quick response to my inquiry! Pleasant location. Best suited to seniors who are still physicallly fit and can still drive. Otherwise, campus can be challenging to navigate. If senior not driving, there will be limitations for access to community resources. Not great fit for our needs. One home we toured had a horrible musty odor and did not have deck/stairs out rear sunroom. This created concerns for falling if resident attempted to go out sliding door. However, second home was completely remodeled and no odor. Impressive cr... read more
Business response:
Hi, thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. We hope you are willing to give us another chance. Please reach out to us at [removed] so we can work towards a resolution. Thank you, and we look forward to hearing from you.
Frequently asked questions about Heritage Hills Senior Living
How is Heritage Hills Senior Living rated?
Heritage Hills Senior Living has a 4.6 star rating with 194 reviews.
When is Heritage Hills Senior Living open?
Heritage Hills Senior Living is open now. It is open 24/7.