This profile has been claimed by the business owner or representative.
Heritage Oaks Assisted Living and Memory Care
- Assisted Living Facilities
- Conroe, TX
About this business
Location details
903 Longmire Rd, Conroe, TX, 77304, United States
Get directions
We moved our mom to Heritage Oaks after a stroke left her unable to live by herself. She lived there for 4 years. We saw many, many staff changes, administration changes and deterioration of service and care. It is a beautiful facility, however, that is about all it has going for it. Problems occurred more and more, residents started leaving, staff was let go, which lead to worse service and care. We were paying $5,000/mo. for a number of services and a level of care that was not being provided, despite repeated discussions ... read more
After caring for my mother at home with COPD for 9 years my sister and I decided that she needed more care than we could give her. We toured the facility which was nice as well as the people. Unfortunately it wasn't until after we made our decision and our mother was moved in that we saw the facility for what it was. Care Partners was a title given to anyone who interacted with residents. Their role or job depended on the staffing needs for the day. There was only an actual RN hired and working for them 1 month out of the 3 ... read more
I am pretty satisfied overall with Heritage Oaks. There have been some little things that could have been done better. Mom just got there and is having a hard time transitioning. The staffs answer was to put mom in memory care for the day. Now they are trying to integrate her into the assisted living part. I think that this should have been done a little better. I wish they would have communicated this with me. The staff just seem to put her in lock down if she is wandering the halls. They don't spend time working with her, ... read more
The activities are pretty weak and could certainly be improved. Most of it is geared more towards the ladies, not much for the male residents. Our biggest issue though is with the food. Both the quality and the quantity of the food is really lacking. The staff is all very friendly though. They do a great job keeping my fathers room clean, doing his laundry, etc. For the most part they do a good job, but certainly some room for improvement with the activities and fod.
Don't choose this facility. We were lied to by Director [removed] and they continually had NO RN on staff to supervise medications or the so called med techs. Activities is a laugh. We ended up calling DADS the governing agency due to medication mismanagement and poor training of staff. For which DADS cited and fined the facility for negligence. As an afterthought you are barred from using the parent company, Capitol Senior partially because they are out of state.
We were referred to this facility by the Hospice company that had been helping with my father. He was suppose to spend 7 days of respite care here. By day 4-5 we were appalled by the lack of care, compassion, and professionalism this facility lacked. My father had been administered an unknown amount of meds; to the point he was incoherent, head hanging down and drooling!! They placed him in a geriatric chair in the hallway so that the employees could see him from their work station and not have to get up and go to his room. ... read more
Some of the staff was not very friendly and did not have a very good attitude. We were not happy with the care services that they offered and the attitude of which they performed these services.
Frequently asked questions about Heritage Oaks Assisted Living and Memory Care
How is Heritage Oaks Assisted Living and Memory Care rated?
Heritage Oaks Assisted Living and Memory Care has a 4.2 star rating with 137 reviews.
When is Heritage Oaks Assisted Living and Memory Care open?
Heritage Oaks Assisted Living and Memory Care is open now. It is open 24/7.